Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won't reverse the fake charges.

Help me with these fraudulent charges on my card. Citi won’t.

January 19, 2024October 24, 2023 by Christopher Elliott

After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on?

Uber owes me $100. Can you help me get it back?

February 23, 2024October 23, 2023 by Christopher Elliott

Alec Nowers wants Uber to refund his $100 credit, but the company won’t help him. Can he get his money back?

If you're thinking of taking a cruise soon, there's a little-known mistake that could really cost you. Here's how to avoid it.

This cruise mistake could really cost you

April 29, 2025October 21, 2023 by Christopher Elliott

If you’re thinking of taking a cruise soon, there’s a little-known mistake that could really cost you. Here’s how to avoid it.

This is how to fight an unfair car rental damage charge — and win

November 27, 2025October 20, 2023 by Christopher Elliott

Car rental companies hit their customers with unfair damage charges all the time. Here’s how to avoid a false damage claim.

The busy 2023 holiday travel season, which runs from the end of November until early January, will be one for the record books. Here's how to survive it.

Here’s your ultimate guide to holiday travel

November 25, 2024October 19, 2023 by Christopher Elliott

The busy 2023 holiday travel season, which runs from the end of November until early January, will be one for the record books. With wars, Congressional gridlock and post-pandemic “revenge” travel throngs to contend with, you might even be tempted to stay home.

Vickie anxiously awaited her quilting magazines, but they never arrived. One evening, a surprise package appeared at her door. Inside were the missing issues, accompanied by an apologetic note. Relief washed over her; the quilting world hadn't forgotten her after all.

I didn’t get my quilting magazines. What can I do?

November 8, 2023October 18, 2023 by Christopher Elliott

What happened to Vickie Taylor’s subscription to Love of Quilting and Quick and Easy Quilts? She paid for a subscription but never received the magazines.

Avis broadsides Gena Ettinger when it adds her to the company's Do Not Rent list. How does she get unbanned?

I’m on Avis’ Do Not Rent list. How do I get off?

September 23, 2025October 16, 2023 by Christopher Elliott

Avis broadsides Gena Ettinger when it adds her to the company’s Do Not Rent list. How does she get unbanned?

Anyone who travels by train in the United States knows the feeling of being late. But what's behind the problem -- and how do you fix Amtrak?

Why is Amtrak always so late?

January 19, 2024October 15, 2023 by Christopher Elliott

Anyone who travels by train in the United States knows the feeling of being late. But what’s behind the problem — and how do you fix Amtrak?

Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

May 11, 2026October 13, 2023 by Christopher Elliott

Ling Lu Yamaki wanted to get out of her timeshare with Hilton Grand Vacations after she discovered a serious problem with it.

I bought seven tickets to a recent Vegas Golden Knights game through Ticketmaster. Ticketmaster confirmed my order, and my tickets were in my account an hour later. When game time rolled around, I pulled up my account to scan my tickets, and they were no longer there.

My Vegas Golden Knights tickets disappeared. Why won’t Ticketmaster refund them?

December 7, 2023October 10, 2023 by Christopher Elliott

One minute, Adam Edikauskas has tickets to a Vegas Golden Knights hockey game. The next moment, the tickets vanished from his account. Why won’t Ticketmaster refund his money?

Christopher Elliott

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