Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?

British Airways refund disaster: I’m still waiting for my pandemic ticket refund!

October 29, 2025December 8, 2023 by Christopher Elliott

Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?

Discover how to get a refund from Kentucky Fried Chicken (KFC) when your mobile order is sent to the wrong store. Learn about order cancellation, automatic cancellation, and contacting KFC for assistance.

Help! KFC sent my mobile order to the wrong store

January 18, 2024December 6, 2023 by Christopher Elliott

Jonathan Sklar orders a meal from KFC through the fast-food restaurant’s mobile app. He says the order went to the wrong store. Can he get a refund?

Cars lose value over time, but what happens when one reader's CarMax appraisal reveals her vehicle is worth $6,000 less? Here's the answer.

A CarMax appraisal secret drove her to despair. Will she get $6,000 back?

January 18, 2024December 4, 2023 by Christopher Elliott

Cars lose value over time, but what happens when one reader’s CarMax appraisal reveals her vehicle is worth $6,000 less? Here’s the answer.

If you think having a baggage tracker will prevent your luggage from getting lost, think again. Here's why AirTags or Tiles fail.

Luggage lies: Baggage trackers don’t always work!

March 13, 2025December 2, 2023 by Christopher Elliott

If you think having a baggage tracker will prevent your luggage from getting lost, think again. Here’s why AirTags or Tiles fail.

His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?

Viking Cruises customer service problem: Can they charge another $600 for my Delta flight?

January 18, 2024December 1, 2023 by Christopher Elliott

His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?

Michael Trimble's hearing aid from Audious doesn't work, so he returns it. The company won't refund his money. What's going on?

I returned my Audious hearing aids, but the company never returned my money

January 18, 2024November 30, 2023 by Christopher Elliott

Michael Trimble’s hearing aid from Audious doesn’t work, so he returns it. The company won’t refund his money. What’s going on?

Susan Lennon's experience with Apple's iPhone replacement and AppleCare raises questions about the policy's effectiveness.

Help! Apple wants to charge me again for AppleCare coverage

August 2, 2024November 29, 2023 by Christopher Elliott

Susan Lennon’s experience with Apple’s iPhone replacement and AppleCare raises questions about the policy’s effectiveness.

Kiwi.com is a travel site that claims to “hack the system” by finding the cheapest flights. But what if the system hacks you?

I tried to hack the system when I flew to Australia. But the system hacked me!

January 18, 2024November 27, 2023 by Christopher Elliott

Kiwi.com is a travel site that claims to “hack the system” by finding the cheapest flights. But what if the system hacks you?

Why is travel filled with obsolete hotel amenities? Because many hotels don't listen to their guest -- and they want to make more money.

Please, let’s get rid of these obsolete hotel amenities!

January 18, 2024November 25, 2023 by Christopher Elliott

Why is travel filled with obsolete hotel amenities? Because many hotels don’t listen to their guest — and they want to make more money.

Sue Canavan is moving into a senior living facility. But before she does, ADT wants $2,089 from her for an early termination. Is that fair?

ADT wants to charge me $2,089 for early termination. Is that fair?

January 18, 2024November 24, 2023 by Christopher Elliott

Sue Canavan is moving into a senior living facility. But before she does, ADT wants $2,089 from her for an early termination. Is that fair?