Where is the refund for my upgrade that never happened?

April 19, 2021

How long does it take to get a refund for an upgrade that never happened? Margaret Carroll has been waiting…

If a stranger suddenly sends you money by surprise, should you keep it?

If a stranger sends you money by accident, do you have any obligation to give it back? If so, how…

April 16, 2021

What happens if you refuse to wear a mask on the flight? This…

You can probably guess what would happen if you refuse to wear a face mask on your next flight. But…

April 14, 2021

Where is the 125 percent cruise credit Royal Caribbean promised me?

When Royal Caribbean cancels Rich Kanuchok's voyage to New England and Canada, it promises him a 125 percent cruise credit.…

April 12, 2021

Losing your case: Did you get what you deserve?

Do you ever lose a case? That's the most common question I get from readers. And it's understandable since my…

April 9, 2021

What is the PayPal Key and how did a hacker make one for me?

Until recently, Robin Shermon had never even heard of the PayPal Key. But a few days before Christmas, she quickly…

April 8, 2021

Why you’ll get a voucher instead of a refund for your canceled cruise

A boatload of disgruntled cruise passengers has contacted the Elliott Advocacy team during the pandemic. Their question? How to get…

April 6, 2021

TAP Air Portugal rescheduled my flight — can I get a refund?

TAP Air Portugal reschedules -- and then cancels -- John Schmidt's flights and he wants a refund. So why is…

April 5, 2021

How to get a surprise hotel smoking fee reversed? Like this

Getting a hotel smoking fee reversed isn't easy -- even if you're a non-smoker like Kelsey Russell. Or a determined…

April 2, 2021

United Airlines flight credit: How to make the most of it after the pandemic

The clock is ticking on Bernadine Fong's sizable United Airlines flight credit, which she acquired during the pandemic. Around this…

March 31, 2021