How long does it take to get a refund for an upgrade that never happened? Margaret Carroll has been waiting…
If a stranger sends you money by accident, do you have any obligation to give it back? If so, how…
You can probably guess what would happen if you refuse to wear a face mask on your next flight. But…
When Royal Caribbean cancels Rich Kanuchok's voyage to New England and Canada, it promises him a 125 percent cruise credit.…
Do you ever lose a case? That's the most common question I get from readers. And it's understandable since my…
Until recently, Robin Shermon had never even heard of the PayPal Key. But a few days before Christmas, she quickly…
A boatload of disgruntled cruise passengers has contacted the Elliott Advocacy team during the pandemic. Their question? How to get…
TAP Air Portugal reschedules -- and then cancels -- John Schmidt's flights and he wants a refund. So why is…
Getting a hotel smoking fee reversed isn't easy -- even if you're a non-smoker like Kelsey Russell. Or a determined…
The clock is ticking on Bernadine Fong's sizable United Airlines flight credit, which she acquired during the pandemic. Around this…