Do I have the right to privacy in my vacation rental? Maybe not in this one.
Do you have the right to privacy in your vacation rental? Meet a guest who thought she did. Until she found a hidden camera.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
This $250 Travelocity gift card has expired — but there’s no expiration date on it!
What should you do if your gift card that never expires suddenly expires?
Strangest car rental case ever: Hertz banned my father. Why can’t I rent a car?
Eric Siegel has a strange problem: Hertz has banned him from renting because of something he didn’t do. His father did it.
I didn’t lose the cargo cover in my rental car. Do I still have to pay this $1,202 damage claim from Enterprise?
Did Jesse Treakle lose the cargo cover in the BMW x-5 he rented from Enterprise in Zürich, Switzerland? Of course not. So why is he getting these demand letters from PurCo, telling him he must pay $1,202 in the next 10 days?
Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours.
Windshield damage on my Avis rental! Do I have to pay $573?
Avis billed one of its customers $573 for damaging a windshield. But there was no damage to the windshield. What should he do?
Can Globus keep our $500 deposit? I can’t afford to travel anymore
Will a big tour operator like Globus bend its rules to help an elderly customer? That’s what Joan Powell wants to know since she’s about to lose a $500 deposit.
“Easily the worst airline experience I’ve ever had” — but can American Airlines fix this code-share problem?
Matt Cleinman’s recent flights from Barcelona to Portland, Ore., did not go well. Actually, that’s an understatement. “It was easily the worst airline experience I’ve ever had,” he said after American Airlines left him stranded at the airport.
A missed connection and a $300 bill — did Aeromexico offer him enough compensation?
When Coty Cockrell found out he’d be stuck in Mexico City for a day after missing a flight connection, an Aeromexico representative told him not to worry. The airline would cover his lodging and food expenses. It didn’t.
Banned by their cruise line because of CBD candies. But you’ll never guess what happened next
Carnival bans a couple because it finds CBD mints in their backpack. Here’s what happened to them – and what it could mean for your next cruise.