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Elliott Report

Elliott Report

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Advocacy

These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.

Royal Caribbean charged me $1,556 to leave my cruise early. Can I get my money back?

Royal Caribbean charged me $1,556 to leave my cruise early. Can I get my money back?

March 1, 2024March 12, 2023 by Christopher Elliott

Can a cruise line charge you more to leave your cruise early? As a matter of fact, it can. But should it charge you? That is what we’re here to find out.

Categories Advocacy
Gerry Bauer had high hopes for an easy refund process with Vrbo, but will he be left empty-handed for his canceled vacation home reservation?

He tried to cancel a reservation and receive a refund. Vrbo charged him $31,995 instead

January 19, 2024March 5, 2023 by Christopher Elliott

Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.

Categories Advocacy
Priscilla's dream trip to Sedona turned into a nightmare when Southwest canceled her flight. But that was just the beginning. Marriott then took $1,745 of her vacation club points without explanation. What will happen next?

They canceled my flight. Can I get a refund for my Marriott Vacation Club Points?

January 19, 2024February 26, 2023 by Christopher Elliott

After Southwest canceled her flight, Marriott took $1,745 worth of Marriott Vacation Club points without explanation. Can they do that?

Categories Advocacy
Jeff von Bargen discovered mouse droppings in his vacation rental in San Luis Obispo, California and left the home after a sleepless night. The owner offered to refund part of von Bargen's rental fee in exchange for a five-star review, but von Bargen refused and contacted Vrbo, the vacation rental platform he used to book the property.

Mice in my vacation rental! But why can’t I get a refund?

September 20, 2024February 20, 2023 by Christopher Elliott

What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?

Categories Advocacy
Explore the issue of vacation rental hosts cancelling stays and keeping the paid money through Vrbo. Learn about the dispute resolution process and find out if you qualify for a refund in such a scenario. A must-read for all those planning their next holiday or weekend getaway.

Vrbo took my $1,270! Can a vacation rental host cancel my stay and keep my money?

January 22, 2024February 13, 2023 by Christopher Elliott

Can a vacation rental host cancel your reservation and keep your money? Shannon Jenkins wants to know after her host decided to pocket the money she paid Vrbo for a four-day weekend in Sonoma’s Russian River Valley.

Categories Advocacy
The content discusses the issue of a long-delayed cruise refund for a Greek Islands cruise booked with Vantage Travel. Despite agreement for the refund, it has taken almost three years due to the pandemic causing widespread delays in the travel industry. The article explores the reasons behind the wait and whether it is possible to expedite the process.

He paid Vantage $18,536. Why is it taking so long to get a cruise refund?

January 19, 2024February 9, 2023 by Christopher Elliott

The pandemic created massive refund delays that are still affecting passengers today. So why are cruise refunds dragging on? And can you make them go faster?

Categories Advocacy
Cristina Criado's flight diverted to Panama City after a tragic accident closed the airport in Lima. Does American Airlines owe her a refund for her trip in vain -- and if so, how much?

My flight never made it to Lima. Why won’t American Airlines get my refund approved?

March 25, 2024January 30, 2023 by Christopher Elliott

Cristina Criado’s flight diverted to Panama City after a tragic accident closed the airport in Lima. Does American Airlines owe her a refund for her trip in vain — and if so, how much?

Categories Advocacy, Commentary
Shocked PayPal customer tries to get fraudulent charges reversed.

Unauthorized charges on your PayPal account? Here’s how to get your money back now

October 1, 2024January 4, 2023 by Christopher Elliott

How does the PayPal dispute resolution system work? And when you try to dispute a fraudulent charge on your PayPal account and fail, how do you appeal a denial?

Categories Advocacy, Ultimate Consumer Guides
Travel companies can do almost anything they want when it comes to your loyalty points. But not with this reader's Hilton points problem.

Hilton points problem: I canceled my stay — but they charged me anyway!

June 20, 2024December 26, 2022 by Christopher Elliott

Travel companies can do almost anything they want when it comes to your loyalty points. But not with this reader’s Hilton points problem.

Categories Advocacy
If your travel insurance claim is denied, try these insider strategies for a successful appeal. You may be able to get your money back.

Travel insurance claim denied? Here’s how to turn a “no” into a “yes”

June 24, 2025December 19, 2022 by Christopher Elliott

If your travel insurance claim is denied, try these insider strategies for a successful appeal. You may be able to get your money back.

Categories Advocacy
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