My car rental is fully refundable. Why is Priceline keeping my money?
Can a car rental company just change its refund rules whenever it wants to?
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Swiss lost luggage problem: Can the airline only refund me for half my expenses?
When an airline loses your luggage, does it have to fully refund your expenses? That’s what Adam Hirsch would like to know after Swiss International Airlines lost his luggage on a flight from Los Angeles to Venice, Italy.
My mattress was soiled. Can I get a refund from Hilton?
Can you get a refund for your hotel room when your mattress is soiled? Meet one Hilton guest who wanted his money back.
My refund hasn’t posted to my credit card yet. What should I do?
If you asked for a refund but your refund hasn’t posted to your credit card yet, you may be in trouble. Here’s how to fix the problem.
I never got a receipt for my tour. Can Sunwing keep my $536?
Brandon Marsdin paid Sunwing Airlines $536 for an ATV tour in Los Cabos, Mexico. But when he tried to check in for his offroading adventure, a representative turned him away. And then Sunwing kept his money.
Downgraded from business class to economy on KLM. But they messed with the wrong passengers!
Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?
My online travel agency never sent me a confirmation. Do I still have to pay?
If an online travel agency never sends you a confirmation, do you still have to pay? Meet someone who found out the hard way.
My husband died. Can I get my $5,398 cruise refunded from Viking?
Frances Kennedy was looking forward to her Rhine River cruise on Viking. But before she could take her vacation, her husband died. Can she get a refund?
A bizarre Thrifty car rental damage bribe: $35 to make this chipped windshield go away!
When Cameron Colletti returned her rental car to Thrifty in Tulsa, Okla., a customer service representative gave her bad news: She’d put a chip in the windshield of her car.
My Airbnb rental is infested with fleas! What should I do?
Sophia Konewko’s Airbnb rental in Siesta Key, Fla., is infested with fleas. The tiny insects have peppered her arms and legs with deep red blisters that don’t stop itching.