Wolverine World Wide is an American footwear manufacturer based in Rockford, Michigan.
Wolverine World Wide Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Wolverine World Wide
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Wolverine World Wide
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Wolverine World Wide mailing address
9341 Courtland Drive N.E.
Rockford, MI 49351
Customer service resources
Merrell Customer Service location:
1400 Industries Road
Richmond, IN 47374
Wolverine World Wide social media channels
Wolverine World Wide executive customer service contacts
Primary Contact
Kim Fletcher
Senior Director Customer Service
9341 Courtland Drive N.E.
Rockford, MI 49351
[email protected]
Secondary Contact
Dee Slater
Senior Vice President of Supply Chain and Shared Services
9341 Courtland Drive N.E.
Rockford, MI 49351
[email protected]
Dee Slater has global responsibility for customer service
Michael Jeppesen
Group President Global Operations Group and Wolverine Heritage Group
9341 Courtland Drive N.E.
Rockford, MI 49351
[email protected]
Jeppesen is responsible for the Global Operations platform for all brands under Wolverine including customer service.
Chief Executive
Blake Krueger
9341 Courtland Drive N.E.
Rockford, MI 49351
[email protected]
What brands are Wolverine World Wide known for?
Wolverine is known for its own brand, Wolverine Boots and Shoes, as well as its subsidiaries’ brands: Bates, Chaco, Cushe, Grasshoppers, Hush Puppies, Hytest Safety Footwear, Keds, Merrell, Saucony, Sebago, Sperry Top-Sider, Stride Rite, Wolverine Boots and Shoes, and Wolverine Leathers. Licensed brands: Caterpillar and Harley-Davidson.
What are the Wolverine World Wide retail store names?
Sperry Top-Sider, Sperry Top-Sider/Saucony Outlets, Stride Rite, and Track ‘N Trail.
How can I contact Wolverine World Wide customer service?
Call (800) 789-8586 or email [email protected].
When can I contact Wolverine World Wide customer service?
Monday to Friday, 8 a.m. to 9 p.m.; Saturday to Sunday 9 a.m. to 6 p.m. (all times Eastern).
Does Wolverine World Wide have an online chat service?
Yes, you can access the online chat service here.
How can I return an item to Wolverine World Wide?
Here’s how to send back something to Wolverine World Wide:
- Make sure you haven’t worn the item and it’s within 30 days since you bought it.
- Fill out the return form.
- Pack the item in its original box along with the completed return form and any labels or slips you have.
- Stick the prepaid FedEx label they give you on the outside of the box.
- Follow the label instructions. They’ll take shipping charges from your refund.
- Keep the receipt number from shipping for your records.
- Send your return to: WWW Internet Returns, 9300 Courtland Dr., Rockford, MI 49351.
Remember, if you return something after 30 days, you’ll get a store credit instead of a refund to your credit card. This credit is good for 90 days.
How to get professional help with your Wolverine World Wide problem
If you need help with Wolverine World Wide, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help