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Year: 2012

Who’s afraid of a bomb-making barista?

January 22, 2024July 8, 2012 by Christopher Elliott

Timing was never the TSA’s thing.

Categories Commentary

What happened to the great American road trip?

January 22, 2024July 7, 2012 by Christopher Elliott

It happened just after sunrise a few weeks ago, as we navigated a narrow two-lane highway between Santa Fe and Santa Rosa, N.M., in our family sedan.

Categories Commentary

Where does the clever hotel wordplay cross the line?

January 22, 2024July 5, 2012 by Christopher Elliott

The surcharged seemed like nothing to Andy Fixman — a “trivial amount” he says. But it meant everything to him.

Categories Commentary

Worst upgrade ever — how about a refund?

January 22, 2024July 3, 2012 by Christopher Elliott

It’s a six-hour flight from Honolulu to Phoenix, so when a US Airways agent offered Blair Fell an upgrade to first class for just $350, he jumped at the opportunity.

Categories Commentary

Their valuables disappeared from the hotel safe — and so did the hotel safe

January 22, 2024July 2, 2012 by Christopher Elliott

How safe is the safe in your hotel room? If you’re Steve DeLucia, not as safe as you think.

Categories Commentary

The truth about TSAs lines — and lies

January 22, 2024July 1, 2012 by Christopher Elliott

PR disasters are nothing new to America’s least-loved federal agency. But after a particularly bad week, it’s worth paying attention to how the agency reacts when things go horribly wrong.

Categories Commentary

Does TripAdvisor have a problem with fake reviews?

January 22, 2024June 30, 2012 by Christopher Elliott

Who is hunnyb62?

Categories Commentary, The Navigator

When airlines misread passport rules, who pays?

January 22, 2024June 29, 2012 by Christopher Elliott

When Olga Parra’s dog chews part of her husband’s passport, they’re denied entry to Costa Rica. Is their airline to blame for letting them board the flight?

Categories Commentary, The Travel Troubleshooter

Who benefits the most from your airline affinity card? (That’s not a trick question)

January 22, 2024June 28, 2012 by Christopher Elliott

Hey buddy, wanna sign up for a credit card?

Categories Commentary

Hey Delta, how about a refund on those outrageous ticket change fees?

January 22, 2024June 25, 2012 by Christopher Elliott

A few years ago, we were flying from London to Vienna with our then 13-month old son. Still exhausted from jetlag and maybe a little forgetful, we showed up for the flight 24 hours before our scheduled departure.

Categories Commentary
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