Are new fee disclosure rules any good?
Search for a flight between Washington and Los Angeles on United.com and you’ll find a notice posted high above the fares saying, “Additional baggage charges may apply.”
Year: 2011
Case dismissed: The “carefree” rental guarantee didn’t cover her
Amy Hutt is no beginner when it comes to the vacation rental game. She’s booked several homes through VRBO.com, a site owned by HomeAway, in the past, and she felt confident about turning to it for a trip to Bali this fall.
Ridiculous or not? Oops, I forgot to check my credit card statement
It happens all the time.
United Airlines downgraded me — but where’s my refund?
Donald Buisman splurged on his flight from Kansas City to St. John in the US Virgin Islands by booking two first class seats on United Airlines. After all, it was his fifth wedding anniversary, and he could pay with a combination of miles and money: 45,841 points and $1,747.
Can this trip be saved? Hotwire didn’t have the best hotel — or the best deal
Hotwire’s low-price guarantee says you can be “sure they’re the lowest prices you’ll find.” But that’s not what Carol McCoy discovered when she booked a hotel in Rehoboth Beach, Del., on a recent holiday weekend.
Help, my Amtrak tickets were accidentally canceled
Mel Jung’s Amtrak tickets are canceled accidentally, and he’s forced to pay a $236 for a new ticket. No one is taking the responsibility for the error. Is he stuck with the higher fare?
She declined insurance but then signed for it anyway
Ted Van Anne’s wife isn’t an experienced traveler, but she knows she declined the optional car rental insurance. So why is Dollar charging her an extra $20 a day for her car? And can the charge be reversed?
Ridiculous or not? Going out of your way to avoid planes
We’re a nation of drivers, no doubt about it.
Is this enough compensation? You missed your deadline — here’s a voucher
It was supposed to be the vacation of a lifetime for Johanna Robles and her extended family of 19, which included her husband, children and grandchildren. But when she tried to book the “Great Rivers of Europe” tour through Grand Circle Travel, the experience was less than great.
Can this trip be saved? “This was the worst vacation any of us have ever taken”
Whenever I get complaint like Ashish Kapila’s, my first reaction is, “Oh no, not another laundry list.”