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Month: April 2011

Teresa McGee thought she'd done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.

How to file a travel insurance claim and what to do if you’re turned down

January 25, 2026April 8, 2011 by Christopher Elliott

… Read more

Categories Commentary

Your turn! The other side explains why we’re so wrong

January 22, 2024April 7, 2011 by Christopher Elliott

I’m frequently accused of using this site as a bully pulpit, which is, of course, completely true.

Categories Commentary

When should I buy travel insurance and how much should I pay for it?

January 20, 2024April 6, 2011 by Christopher Elliott

We’ve already reviewed who needs travel insurance and where to find it, but how do you know if you’re getting a good deal?

Categories Commentary

Ridiculous or not? Airlines fall in love with fuel surcharges all over again

January 20, 2024April 6, 2011 by Christopher Elliott

When Sylvia Dawson tried to book airline tickets from New York to London for a group traveling next month, she was taken aback by the fare.

Categories Commentary

Can this honeymoon be saved? Help, they closed my resort in Fiji

January 20, 2024April 4, 2011 by Christopher Elliott

Careful readers of this feature have probably figured out by now that it’s loosely based on the Ladies’ Home Journal column, Can This Marriage Be Saved?. We haven’t saved any marriages here — yet. But this week’s case may come the closest.

Categories Commentary

The travel industry moves to preempt customer complaints

January 20, 2024April 3, 2011 by Christopher Elliott

When Jason Plott’s Western Caribbean cruise was delayed because of dense fog in Galveston, Tex., earlier this year, Carnival offered two possible resolutions before casting off: Either a full refund or an abridged cruise, which included an onboard credit and a discount off a future vacation.

Categories The Navigator

Adventures in Colorado’s snow country

December 7, 2023April 2, 2011 by Christopher Elliott

It’s easy to get lost in Vail. It’s just as easy to find yourself in Keystone.

Categories Commentary

An unmarried driver fee? How enterprising

January 20, 2024April 1, 2011 by Christopher Elliott

When Stacey Koprince rents a car with her partner in Hilton Head, SC, there’s an additional driver fee of $5 a day – a fee Enterprise had promised not to charge. What now?

Categories The Travel Troubleshooter
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