Navient is a financial services company headquartered in Wilmington, Del.
Navient Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Navient
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Navient
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Navient physical address
123 Justison Street
Suite 300
Wilmington, DE 19801
Navient social media channels
Navient Corporation executive customer service contacts
Primary Contact
Christi Hewes
Senior Director – Chief of Staff
123 Justison Street
Suite 300
Wilmington, DE 19801
[email protected]
Secondary Contact
Jennifer Walker
Senior Vice President and Chief Audit Officer
123 Justison Street
Suite 300
Wilmington, DE 19801
[email protected]
Tim Hynes
Executive Vice President, Consumer Lending
123 Justison Street
Suite 300
Wilmington, DE 19801
[email protected]
Chief Executive
David Yowan
123 Justison Street
Suite 300
Wilmington, DE 19801
[email protected]
How can I contact Navient customer service?
Call (888) 272-5543.
What is Navient's payment's department mailing address?
P.O. Box 4200
Wilkes-Barre, PA 18773-4200
Does Navient have an online contact form?
Yes, you can find the online contact form here.
How to get professional help with your Navient problem
If you need help with Navient, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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