Nationwide is an insurance company based in Columbus, Ohio.
Nationwide Insurance Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Nationwide Insurance
Nationwide Insurance Mutual Insurance has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Nationwide Insurance
Like many companies, Nationwide normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Nationwide. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Nationwide Insurance mailing address
One Nationwide Plaza
Columbus, OH 43215-2220
Nationwide Insurance social media channels
Nationwide Insurance executive customer service contacts
Primary Contact
Lori Rennie
Vice President Billing and Office of Customer Relations
One Nationwide Plaza
Columbus, OH 43215-2220
[email protected]
Secondary Contact
Amy Shore
Executive Vice President and Chief Customer Officer
One Nationwide Plaza
Columbus, OH 43215-2220
[email protected]
Mark Berven
President Chief Operating Officer Property and Casualty
One Nationwide Plaza
Columbus, OH 43215-2220
[email protected]
Chief Executive
Kirt Walker
One Nationwide Plaza
Columbus, OH 43215-2220
[email protected]
Does Nationwide Insurance have an online contact form?
Yes, you can find the online contact form here.
How can I contact Nationwide Insurance customer service?
Call (877) 669-6877 or email [email protected].
What are Nationwide Insurance office hours?
Monday to Friday, 8 a.m. to 5 p.m. Central time.
How can I file a claim with Nationwide Insurance?
You can file a claim with Nationwide Insurance through its Claims FAQ page.
How to get professional help with your Nationwide Insurance problem
If you need help with Nationwide Insurance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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