Monarch used to operate as a holding company. The company, through its subsidiaries, used to provide air transportation, tour operating, aircraft leasing, travel insurance, engineering, and aircraft maintenance services. The Monarch Group has ceased operations in 2017. It recently (2024) announced its relaunch after transferring to new ownership after a six-year pause.
The Monarch Group Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Monarch
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Monarch
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Monarch’s mailing address
Prospect Way London Luton Airport
Luton Bedfordshire, UK LU2 9LX
Monarch’s executive customer service contacts
Chief Executive
Andrew Swaffield
Prospect Way London Luton Airport
Luton Bedfordshire, UK LU2 9LX
[email protected]
Is Monarch operational?
The Monarch is not yet operational as of today, 02 May 2024.
How to get professional help with your The Monarch Group problem
If you need help with The Monarch Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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