Austrian Airlinesis the flag carrier of Austria and a subsidiary of the Lufthansa Group. The airline is headquartered at Vienna International Airport in Schwechat, where it also maintains its hub.
How to reach a person at Austrian Airlines
Customer Service: (516) 296-9650
International: +43-5-1766-1000
English: +43-5-1766-3100 Monday to Sunday: 12:00 a.m. to 12:00 p.m.
Austrian Airlines Responsiveness rating
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What you need to know about Austrian Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Austrian Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Austrian Airlines mailing address
Office Park 2
1300 Vienna Airport
Vienna, Austria
Austrian Airlines social media channels
Austrian Airlines executive customer service contacts
Primary Contact
Sebastian Luttmann
Senior Director Brand Experience
Office Park 2
1300 Vienna Airport
Vienna, Austria 94103
[email protected]
Secondary Contact
Vera Renner
Vice President Cabin Operations
Office Park 2
1300 Vienna Airport
Vienna, Austria 94103
[email protected]
Francesco Sciortino
Chief Operating Officer
Office Park 2
1300 Vienna Airport
Vienna, Austria 94103
[email protected]
Chief Executive
Annette Mann
Chief Executive
Office Park 2
1300 Vienna Airport
Vienna, Austria 94103
[email protected]
Frequently asked questions about Company Name
To contact Austrian Airlines from the U.S., use the toll-free number (800) 843-0002
Yes, Austrian Airlines offers flights to the USA.
Austrian Airlines sometimes offers a 24-hour cancellation policy, but it’s not guaranteed. Please call to confirm.
Call (800) 843-0002 for assistance with inquiries and flight-related questions.
Austrian Airlines is a distinct airline that operates independently, though it is part of the Lufthansa Group.
Austrian Airlines is a member of Star Alliance, which includes several U.S. based airlines.
Austrian Airlines is a subsidiary of the Lufthansa Group.
How to get professional help with your Austrian Airlines problem
If you need help with Austrian Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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