After our emergency landing, shouldn’t United provide me a meal and a hotel?

A mechanical failure causes Timothy Spinner’s United Airlines flight to make an emergency landing. Although the airline promises to reimburse Spinner for bag fee, meal and hotel expenses after his return home, he can’t get anyone at United to respond to his claims. Can our advocates obtain reimbursement for Spinner’s incidental costs?

What to do if your vacation is disrupted by a terrorist attack

Julie Hanahan had just checked into the Citadines Las Ramblas, an apartment hotel along Barcelona’s famous La Rambla pedestrian mall, when she heard shouting and sirens.

“People were running by and screaming,” says Hanahan, who flew to Barcelona from Chicago last week with her husband and two children to board a Mediterranean cruise.

Only seconds before, a van had plowed through pedestrians on the tree-lined thoroughfare, killing 13 and injuring 100. Hanahan’s daughter watched the aftermath from her hotel balcony. “We were on the back of the hotel, thankfully, so she did not witness the van going by,” Hanahan says.

A stranger on my bus tour made me sick. Can I get a refund?

When Gayle Hackner takes a Trafalgar bus tour throughout Spain and Portugal for 13 days, she is disgusted that a man and his young son in adjacent seats appear to be sick. Their constant coughing irritates her. The last straw comes when she becomes ill on the last day of the tour.

Can you help my neighbor with this invalid United ticket?

When Silvania da Silva booked air tickets on United and Azul Linhas Aéreas Brasileiras through the online travel site OneTravel (a brand of Fareportal), she expected to be able to board her flights. But Azul denied her boarding, saying the fare hadn’t been paid — even though she had paid for her tickets when she made the booking.

The real reason why Silicon Valley is the world’s most elusive tourist attraction

Silicon Valley draws me to it like a powerful magnet, with its Mediterranean climate, irresistible culture of innovation and iconic technology brands that have defined a generation. It pulls in my whole family, which, like many Americans, lives in a world defined by Apple, Facebook and Google.

We booked a cruise and then learned how long it would take to get to the port

When Carole Schachter and her husband booked a cruise vacation in the U.S. Pacific Northwest, they were looking forward to winding along the Columbia and Snake Rivers. But they didn’t factor travel time to the ports of embarkation and disembarkation into their plans — or a penalty for canceling their trip.

The seatback pocket is not the place for your passport

Frank Fantasia plans the perfect vacation to Portugal with family and friends. They land in Lisbon as scheduled and disembark. When they arrive at Portuguese Immigration, Fantasia realizes he left his passport on the plane in the seatback pocket. Portuguese officials not only detain him, but deport him back to Boston. Will our advocates fight for his compensation?

The travel industry is finally ending discrimination against solo travelers. Or is it?

If you travel alone, you already know this: You pay more. Hotel rates, cruise-ticket prices and tours quote rates based on double occupancy. Go alone and you’ll pay a single supplement that can double the cost of your vacation.

Our pilot’s sudden illness caused a flight diversion. Is this an “extraordinary circumstance?”

A sick pilot is definitely an unusual circumstance on a flight. But is it an “extraordinary circumstance” that would exempt the airline from having to compensate the passengers, such as Frederick Brodzinski, for expenses and losses?

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