When Monique Tubb’s adult daughter was injured while vacationing in Colorado, she canceled the rest of her trip and flew home immediately. Tubb was confident that her UnitedPlus Explorer card’s complimentary trip insurance would cover all the additional expenses. It didn’t. And now she wants to know why her full claim was not paid.
Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400?
When Yogendra Sagar complained to Airbnb about two stays in India it gave him the cold shoulder. So he sued the CEO — and won. Now Sagar not only wants his money, he wants to report Airbnb’s CEO to the three credit bureaus — and he wants us to help him do it.
When Gayle Hackner takes a Trafalgar bus tour throughout Spain and Portugal for 13 days, she is disgusted that a man and his young son in adjacent seats appear to be sick. Their constant coughing irritates her. The last straw comes when she becomes ill on the last day of the tour.
Victoria Ramirez’ Galápagos Islands vacation gets off to two false starts. Why won’t her online travel agent offer an unused ticket refund?
David Kresl found out the hard way that Uber’s ride scheduling window is a guideline and not a guarantee. His Uber driver arrived late to take him to the airport. And now he wants the ride-sharing service to pay for his sister-in-law’s trip to St. Martin.
If you want your next family vacation to be unforgettable, try something new
Get out of your comfort zone. Shoot arrows at a balloon. Plummet down an Olympic ski jump with only a parachute to stop you. Feed a dangerous animal.
Temecula may be one of California’s best-known wine regions, but I’ll always remember it for something else: the fresh fruit we harvested on a recent visit to this out-of-the-way Southern California destination. That’s right, we saw the horde of tourists go one way, and we went in the other direction.
Stan Shopa is disappointed to miss his Qantas connection from Los Angeles to Melbourne. The airline rebooks him on a flight the next day — but downgrades his seat from premium economy to standard economy. So shouldn’t he be entitled to a price adjustment?
When Jennifer Tudor rented an apartment in a Brooklyn brownstone through Airbnb, she may not have understood what to expect. Unfortunately, this led to an unpleasant rental experience for her — and for the owner. She claims to have discovered the worst Airbnb ever. Could that be true?
When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay.
During her recent Caribbean cruise, Kathy Hoffarth purchased a $16,000 diamond in Jamaica. At the next port, she exchanged it for a larger, more expensive one. Now that she is home she doesn’t want that diamond, either, and she wants her money back. But is that possible?
When Beverly Hoff spots a lower price for her hotel, she asks Priceline to honor its “Best Price Guarantee.” But Priceline unexpectedly reverses its credit to Hoff’s account and wins a chargeback months later. Can our advocates persuade Priceline to return the credit to Hoff?
When it comes to rental cars, I’m picky. I like mine newish, but not brand new, roomy but not oversized, and stylish without being ostentatious.
So what if the motorcycle rumbles like a purring cougar with smoker’s voice? Anyone got a problem with that?
When French America Line cancels Barbara DeRosa’s cruise, it promises to refund her airfares. But the cruise line still hasn’t followed through. Can our advocates get French America to speed things up and issue the promised refund?
Norwegian Cruise Line cancels an Alaskan cruise booked in the United Kingdom, but oddly enough, that same cruise is still available to those in the United States. Can our advocates help?
Pamela O’Meara books a cruise, but has to cancel her vacation for a medical reason. The trip insurance she bought won’t cover her cancellation. Can our advocates help get the insurance company to pay her claim?
Bad things can happen to good places.
It wasn’t that long ago that travelers who wanted to read up before their trips were limited to paper guidebooks and novels featuring the destination.
A mechanical failure causes Timothy Spinner’s United Airlines flight to make an emergency landing. Although the airline promises to reimburse Spinner for bag fee, meal and hotel expenses after his return home, he can’t get anyone at United to respond to his claims. Can our advocates obtain reimbursement for Spinner’s incidental costs?
Welcome back. What’s that? You didn’t want to come home? You might have a touch of the post-vacation blues.
Bend, Ore., is the kind of place you can come back to again and again and always discover something new. My latest adventure was no exception.
What if your vacation never ended?
That’s a serious — and timely — question. It’s the peak of the summer travel season, and if you’re at the beach right now, you’re probably reading this and thinking, “I don’t have enough vacation time.”
Julie Hanahan had just checked into the Citadines Las Ramblas, an apartment hotel along Barcelona’s famous La Rambla pedestrian mall, when she heard shouting and sirens.
“People were running by and screaming,” says Hanahan, who flew to Barcelona from Chicago last week with her husband and two children to board a Mediterranean cruise.
Only seconds before, a van had plowed through pedestrians on the tree-lined thoroughfare, killing 13 and injuring 100. Hanahan’s daughter watched the aftermath from her hotel balcony. “We were on the back of the hotel, thankfully, so she did not witness the van going by,” Hanahan says.
If you’ve ever left for your summer vacation silently hoping your house would still be there — and in good working order — when you returned, you’re not alone.
When Silvania da Silva booked air tickets on United and Azul Linhas Aéreas Brasileiras through the online travel site OneTravel (a brand of Fareportal), she expected to be able to board her flights. But Azul denied her boarding, saying the fare hadn’t been paid — even though she had paid for her tickets when she made the booking.