Temecula may be one of California’s best-known wine regions, but I’ll always remember it for something else: the fresh fruit we harvested on a recent visit to this out-of-the-way Southern California destination. That’s right, we saw the horde of tourists go one way, and we went in the other direction.
When Jason Burns and his family arrive at their Parisienne VRBO houseboat rental, they are shocked to find that it is missing one important element: electricity. Surely this qualifies the clan for a refund. Or does it?
If you rented a vacation home this summer, you probably have a story like Michelle Lawson’s. She has lost count of the times she has checked into an apartment, only to find that it’s lacking something important, such as towels, soap, a working dishwasher or an Internet connection.
David Christophe books an Airbnb rental in St Thomas. But then Hurricanes Irma and Maria devastate the island. So why won’t Airbnb or the owner agree to cancel and refund his money?
It’s 2 a.m. and it’s 49 degrees in my bedroom. I wrap myself in a cover and hobble through a pitch-black living room, feel my way past the tiny kitchen, and jab the thermostat in the hallway.
50 degrees, it lights up.
After John Duncan pays for his vacation rental, the owner goes into radio silence. He doesn’t think he’ll have anywhere to stay. Can he get a refund before his vacation is ruined?
When Gary Molinaro and his friends booked a vacation home on the coast of South Carolina, they weren’t anticipating any problems. But then Hurricane Irma started churning toward the mainland and the group decided to cancel. This must be a valid reason for a refund. Right?
Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money?
When Melissa Daniels planned her family’s vacation to Florida, she found a rental on HomeAway. But when she initiated contact and requested to book the property, the management company insisted that she book directly with it instead of through HomeAway. And that’s exactly what she did.
When a consumer has problems getting satisfaction from a travel provider, we suggest a credit card chargeback as a last resort. It’s shocking when the provider is the one to suggest it, and as the first option.
Before you rent another vacation home, listen to Tim Kerin’s story.
When Kerin, a small-business owner from Damascus, Md., recently rented a home through a no-name rental agency in Costa Rica, he noticed something peculiar: The generous floor-to-ceiling glass window in the master bathroom offered a commanding, but somewhat compromising, view of the Pacific Ocean from the toilet seat.
Repeat: Please stop wiring money to strangers!
Too bad that Heidi Barker of Watertown, Conn. didn’t see this warning before she wired money for a vacation rental. She was planning a Caribbean vacation in St. Maarten. Using VRBO, she found a beachfront, ground floor, two-bedroom condo. The listing was legitimate. But the person she communicated with via email was not the owner.
Marianne Aksamit thought she would save a few bucks in credit card transaction fees by using a check to pay for her vacation rental through Globe Homes and Condos. As it turns out, that decision cost her $1,500.
Mimi Armstrong has a bad experience with an Airbnb rental in Vancouver, British Columbia. As a result, she spends two nights at a Hampton Inn. Will Airbnb reimburse her for her hotel costs?
David and Helen Kunz were looking forward to their summer vacation in Ocean City, N.J. They had booked a vacation rental home and sent the owners the payments they had asked for to reserve their lodgings. But just before their vacation started, the Kunzes were told that the property was no longer available – and they couldn’t get back the money they had prepaid for it.
When Sandra Sabatini booked a short-term rental apartment in Vancouver this summer, she got more than she bargained for.
Somewhere between hauling a month’s worth of groceries and luggage up four flights of stairs and into a shoebox-size urban rental apartment and discovering the spider nesting in the bedsheets, I happened to brush my hand across my face.
When Joel Miller rents an uninhabitable beach house, can he get his money back?
Her “villa” in the Dominican Republic looked like a real find. It came with its own concierge and a private pool and was only steps away from a rugged Caribbean beach. Best of all, the price was right for Elisabeth Sperry, a veterinarian from Falmouth, Maine: a week for just $3,500, a 25 percent discount from the regular rate.
When Lisa Unger checked out of a vacation rental in Sedona, Ariz., she was shocked to discover several hundred dollars in unexpected fees.
When it comes to vacation rentals, there are surprises — and there are surprises.
Barry Shiller’s vacation rental owner got a better offer just before he checked in. And suddenly, his family had no place to stay for their theme park vacation this spring.
I’ve recently noticed that despite its growing popularity, a surprising number of people still either haven’t heard of Airbnb, aren’t
The vacation rental had “great pictures” but no reviews on Airbnb.com. Maybe that should have tipped off Melissa Mesku when
The circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.
Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit. Her friends had rented the same house on three separate occasions, “and had a great experience each time,” she says.
We just spent a week exploring the beaches and dunes near Lincoln City, Neskowin and Pacific City, Ore. The desolation of this coast is is spellbinding. It’s where minimalists go on vacation.