When Rela Geffen was hospitalized after suffering from congestive heart failure recently, she assumed her airline would take care of her. She was in Georgia on a business trip, but she’d paid an extra $19 for trip interruption insurance on her US Airways tickets.
sick
The latest TSA horror story comes by way of Lori Dorn, a human resources consultant in New York.
Gary Garretson has end-stage liver disease and won’t be able to use his airline tickets. Why can’t US Airways give him a refund? After repeatedly being turned down, Garretson turns to the Travel Troubleshooter for help.
Sue Burgess began to feel sick on a Southwest Airlines flight from Phoenix to Albuquerque earlier this year, and after a rough trip in which she filled several barf bags, she was sent to a hospital after the plane landed. She’s fine now — turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill.
For Carol Margolis, it was an almost-ruptured eardrum.
If you’re holding a nonrefundable airline ticket, the rules are clear: You can get credit, valid for a year from the date of your booking, by informing the airline before your trip. That’s what British Airways’ ticket rules say.
We’ve been hearing a lot lately about the dangers of flying with the flu, and the airlines’ refusal to loosen their rigid ticket change policies. But how does it looks from the passenger’s perspective? Meet Amanda. She doesn’t want me to use her last name for reasons that will be obvious to you in a [...]
Why would anyone get on an aircraft while in the throes of a contagious, debilitating viral infection? Maybe the question should be: Why not?
Elliott is consumer advocate 
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