Hertz allowed me to cancel, but can Economy Bookings keep my money?

Days before Hurricane Irma hits Florida, a representative of Economy Bookings informs Stephen Sherman that he can cancel his Palm Beach-area Thrifty car rental with no penalty. So why is the company still holding on to his money two months later?

Happy trails (and a pumpkin or two) off the beaten path in Arizona

With its iconic painted deserts and vast, seemingly endless roads, Arizona is the ultimate off-the-beaten-path destination. But visit the Grand Canyon state during the off-season, when all the visitors have gone home, and it’s a special kind of quiet.

He accepted the upgrade and signed a contract. Now he wants his money back.

When Dave Dzurick rented a Chevy Spark from Hertz through Priceline, a Hertz agent persuaded him to spring for an upgrade. Priceline charges in advance for your wheels, but changing from the Spark to an Elantra would cost extra.
Just one problem: The agent who upgraded Dzurick in Milwaukee didn’t tell him.

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