As Marc Markowitz drives out of the Thrifty car rental lot in St. Louis he has no idea that his whereabouts are being tracked. But when he returns the car, he receives an expensive surprise — someone was watching.
Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay?
Days before Hurricane Irma hits Florida, a representative of Economy Bookings informs Stephen Sherman that he can cancel his Palm Beach-area Thrifty car rental with no penalty. So why is the company still holding on to his money two months later?
The mere mention of their names evokes images of Technicolor desertscapes, vermilion cliffs and vivid sunsets. They are Utah’s “Mighty Five” national parks.
Have you ever had one of those days when you felt like a character in a novel? Betty Caldwell had one of those recently, but the novel her character was in seemed to have been written by Stephen King.
With its iconic painted deserts and vast, seemingly endless roads, Arizona is the ultimate off-the-beaten-path destination. But visit the Grand Canyon state during the off-season, when all the visitors have gone home, and it’s a special kind of quiet.
Bill Marstellar and his wife plan a trip to Germany to visit their daughter. Marstellar uses Expedia to reserve a car from Dollar Rent a Car. When he arrives in Germany, signage directs him to the Hertz counter to pick up the car.
When Tracy Bertram’s new rental car breaks down shortly after she picks it up, Hertz tries to bill her for a burned-out clutch. Can our advocates convince Hertz that Bertram is not at fault?
When Wade Swann rented a vehicle from Hertz in Ireland last September, he thought making a choice between automatic and manual was just a choice, not an upgrade.
But as the old Irish proverb says, “The future is not set, there is no fate but what we make for ourselves.”
When Dave Dzurick rented a Chevy Spark from Hertz through Priceline, a Hertz agent persuaded him to spring for an upgrade. Priceline charges in advance for your wheels, but changing from the Spark to an Elantra would cost extra.
Just one problem: The agent who upgraded Dzurick in Milwaukee didn’t tell him.
When your rental car breaks down, what should the rental car agency do to assist you? Elaine Deutsch would like to know.
When William Mosley and his family are in a car accident in Yellowstone National Park, they need an accident report to file an insurance claim. So where’s their paperwork?
When Gerald Dackert planned his trip to Ireland, he took all reasonable measures to make sure nothing went wrong. He booked his flights and hotel on his own, but reserved his rental car through AutoEurope.
When Monique Curet’s rental car breaks down, Hertz promises her a reimbursement for her taxi fare, but doesn’t issue it. Can our advocates get Hertz to reimburse Curet?
When Wayne Mostek rents a car in Portugal through Rentalcars.com, two extensions and two credit cards equal a double-payment problem.
Ani Istanboulian returns her Hertz rental in “perfect” condition, but three weeks later, she gets a call from the company and a bill for $428. What happened?
It’s one of the largest upcharges we’ve seen in a long time: from a $1,440 bill at reservation to a $3,572 invoice when Ivy Myles returns her Hertz rental car in Australia.
Sharon Shaw rented a car from Hertz while she was visiting Sardinia last summer. She wishes she hadn’t.
Bill Brandon rents a car from Hertz through Expedia, only to discover that Hertz canceled the reservation and made a new one at a much higher rate when his flight was delayed. Can Hertz do this? And can our advocates help him?
Hertz has blacklisted Mary Thompson. But it’s all a misunderstanding, she says. Can I get her off the list?
When reserving a rental car, you assume the reservation that’s confirmed by the company is a “legal” rental. But when it’s not, how long should you have to wait for a refund?
Because of traffic and weather delays, Todd Slage returned his Hertz rental car more than an hour past the deadline. Hertz is billing him $101 in late charges. Can we help him get the late charges reversed?
When Sharon Kaiser rents a car from Hertz, she has a written reservation for $525 including fuel and GPS. Why
Even though parking is included in Todd Brown’s hotel rate, he’s charged again through his car rental company. Should he have to pay his bill twice?
When Walter Heleen returned from Italy last May, he thought he’d paid all of his bills. But there was just one more thing to settle up. OK, maybe two.
Barbara Filigenzi spent a week on the coast of Maine last July. She picked up a rental car from the Hertz counter at the Portland Jetport, and mostly took in the beauty of Midcoast Maine.
ere’s a question I don’t see every day: If a company goes out of business, what does it owe you?