Was this passenger removed from the airport because of a battery?

Diana Lawson, 60, a self-professed “knitting grandma,” recently traveled to Lubbock, Texas, with power tools in her luggage. On her return flight, she was denied boarding and removed from the airport by two police officers and two American Airlines employees. She flew a different airline the following day and wants compensation from American.

I was bumped from my flight, so where is my compensation?

Celeste Powers is bumped from her flight, and British Airways issues her a debit card worth $659 as compensation. The card doesn’t work, and a month later the airline still won’t resolve the issue. Can our advocates help her get compensation for her overbooked flight?

A stranger on my bus tour made me sick. Can I get a refund?

When Gayle Hackner takes a Trafalgar bus tour throughout Spain and Portugal for 13 days, she is disgusted that a man and his young son in adjacent seats appear to be sick. Their constant coughing irritates her. The last straw comes when she becomes ill on the last day of the tour.

Can you help my neighbor with this invalid United ticket?

When Silvania da Silva booked air tickets on United and Azul Linhas Aéreas Brasileiras through the online travel site OneTravel (a brand of Fareportal), she expected to be able to board her flights. But Azul denied her boarding, saying the fare hadn’t been paid — even though she had paid for her tickets when she made the booking.

Will this traveler ever see her Alitalia compensation?

Chantal Legge is supposed to fly to Toronto on an Alitalia flight from Rome, but the flight is canceled, and Alitalia rebooks her for the next day. But the new flight is overbooked. Legge ends up flying through Boston to get to Toronto. Alitalila promises compensation, but doesn’t deliver. Can we help Legge get what she is due?

The seatback pocket is not the place for your passport

Frank Fantasia plans the perfect vacation to Portugal with family and friends. They land in Lisbon as scheduled and disembark. When they arrive at Portuguese Immigration, Fantasia realizes he left his passport on the plane in the seatback pocket. Portuguese officials not only detain him, but deport him back to Boston. Will our advocates fight for his compensation?

Norwegian Airlines says that a defective part caused our cancellation. Can I get compensation?

First, Michele Matarese’s flight was canceled. Then it was delayed for for two days. And finally, Norwegian Airlines refused to reimburse her expenses, claiming that the cancellation was due to an “extraordinary circumstance” — a defective part.

Why did American refuse my upgrade on a flight with empty first class seats?

When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline?

American Airlines canceled my flight three days in a row. What does it owe me?

When Andre Yavetsky tried to fly from Chicago to Madrid on American Airlines, his flight was diverted to JFK, and he unexpectedly spent three days in New York. American initially offered him 15,000 miles in compensation, but Yavetsky wants more.

Our pilot’s sudden illness caused a flight diversion. Is this an “extraordinary circumstance?”

A sick pilot is definitely an unusual circumstance on a flight. But is it an “extraordinary circumstance” that would exempt the airline from having to compensate the passengers, such as Frederick Brodzinski, for expenses and losses?

There were larvae in my room. Shouldn’t Hotels.com refund me?

When Stephanie Slovon discovers that her hotel room is infested with insects, she immediately checks out, but is stung by Hotels.com’s refusal to issue her a refund. Can some buzz from our advocates in Hotels.com’s ear produce some compensation for Slovon?

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