Bedbugs.
Just the mention of these tiny, bloodsucking insects is enough to send a veteran road warrior packing. But what does a hotel owe you if you’ve been ravaged by a swarm of Cimex lectularius during your stay?
No, that’s not an academic question.
I wish it was. So does Hilton. So does Diane Lapin, who claims she [...]
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Remember the Prime Travel Protection scandal? You know, the one involving fraudulent insurance policies, scores of denied claims and an investigation by state regulators?
Once in a blue moon, you come across a hard-luck story with a happy ending that involves an airline doing something nice for a passenger, even though it doesn’t have to. Nancy Pearson’s story of trying to get to Toronto for a surprise birthday party is one of them.
Airline luggage has been making headlines recently, whether it’s US Airways’ controversial decision to add a $5 convenience fee to some checked bags or Alaska Air’s luggage fee/guarantee. But which airline has the most customer-friendly policy when it comes to checked luggage?
Kelly Dehn just endured a nightmare flight on Northwest Airlines. It wasn’t that her four-hour trip from Minneapolis to Orange County, Calif., lasted an extra hour because the aircraft had to be de-iced. It wasn’t even that she was three months pregnant. It was her mysterious seatmate.
Does an airline owe you anything for a five-day delay? William Danylchuk was held up in Syracuse for the better part of the week, while trying to get home to Des Moines for Christmas. American Airlines offered him nothing for the inconvenience. Can it do that?
As a rule, Virgin Atlantic has an excellent reputation for customer service. But there are exceptions to every rule. James Simon is one of them.
Wendy Watkins thought she was boarding a flight from Oakland to Long Beach last Saturday. She thought wrong. Instead of getting on a JetBlue to Southern California, which boarded from gate 9, she accidentally got on the flight from Oakland to New York, which left from gate 9a.
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