When Allison Fagerness’ flight to Rome is canceled, she’s forced to call off her vacation and return home. Her online travel agent, Expedia, promises a refund, but her airline, Alitalia, won’t pay. What should she do?
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ALITALIA
Here’s an important footnote to the airline industry’s year from hell. A closer look at the Transportation Department’s 2007 report card shows some carriers were likelier to lose your luggage, deny you boarding, get you to your destination late and provoke a written complaint. And some airlines were above it all.
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