Paul DiFeterici’s recent Alitalia flight from Miami to Rome was delayed by seven hours. “We were given a paper with information to contact Alitalia customer relations for compensation,” he says. He tried calling and writing to the airline, but no luck.
ALITALIA
If the first word that comes to mind when I say “lost luggage” is Alitalia, then you’ve probably been reading this site for a while.
Maybe we should start calling this the lost luggage column. Last week, we tried to untangle the case of a skier who lost his gear in Telluride, Colo. Today, meet Rita Rosenfeld, whose luggage was misplaced by Alitalia on a trip to Italy.
Noah Markewich’s lost-luggage case had “lost cause” written all over it when he contacted me last week.
Alitalia lost Carole Pollack’s luggage, and it stayed lost for five days. It’s been more than five months since she submitted her expenses to the airline, and she’s wondering if she’ll ever be reimbursed for the incidentals she had to buy for herself and her teenage daughter “so she wouldn’t have a major meltdown.” As [...]
When Allison Fagerness’ flight to Rome is canceled, she’s forced to call off her vacation and return home. Her online travel agent, Expedia, promises a refund, but her airline, Alitalia, won’t pay. What should she do?
Here’s an important footnote to the airline industry’s year from hell. A closer look at the Transportation Department’s 2007 report card shows some carriers were likelier to lose your luggage, deny you boarding, get you to your destination late and provoke a written complaint. And some airlines were above it all.
Elliott is consumer advocate 
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