Cunard Line is a British/American-owned cruise line with headquarters at Carnival House in Southampton, England. It operates passenger ships and cruises primarily in the North Atlantic.
Cunard Responsiveness rating
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What you need to know about Cunard
Complaints about Cunard are rare. Here’s a problem with fuel surcharges.
How to resolve a problem with Cunard
Our guide on how to solve a customer service problem will help you resolve most problems with Cunard. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Cunard mailing address
Carnival House
100 Harbour Parade, Southampton SO15 1ST 91355
Cunard social media channels
Cunard executive customer service contacts
Primary Contact
Nina Kass
V.P. Customer Service
24303 Town Center Drive
100 Harbour Parade
200
Valencia, CA 91355
[email protected]
Secondary Contact
Tanzin Choudhury
Customer Relations Management (CRM) Executive
Carnival House
100 Harbour Parade
Southampton, SO15 1ST
[email protected]
Lee
Senior Guest Support Representative
Office of Mr Sture Myrmell, President, Carnival UK, Carnival House
100 Harbour Parade
Southampton, SO15 1ST
[email protected]
Chief Executive
Sture Myrmell
Carnival House
100 Harbour Parade
Southampton, SO15 1ST
[email protected]
How can I contact Cunard customer service?
Call (800) 728-6273 or email [email protected].
When can I contact Cunard customer service?
Monday to Friday 5 a.m. to 6 p.m.; Saturday and Sunday 6 a.m. to 3:15 p.m. (all times Pacific).
Who should I contact for information about traveling with disabilities?
Email [email protected].
Can I modify or cancel my existing reservation through customer service?
Yes, you can modify or cancel your existing reservation through Cunard customer service. However, there may be fees or penalties associated with changes, depending on the terms and conditions of your booking. Call (800) 728-6273 or email [email protected].
What are the policies for refunds or credits with Cunard?
Refund and credit policies vary depending on the type of booking, the fare rules, and the timing of the cancellation. It’s best to review the specific terms and conditions of your booking or contact Cunard customer service for assistance. Call (800) 728-6273 or email [email protected].
Are there special accommodations available for guests with disabilities, and how can I arrange for them?
Yes, Cunard offers special accommodations for guests with disabilities. You can arrange for these accommodations by contacting Cunard customer service and informing them of your specific needs. Call (800) 728-6273 or email [email protected].
Can I purchase travel insurance through Cunard?
Yes, Cunard offers travel insurance options that you can purchase either during the booking process or separately through customer service. Call (800) 728-6273 or email [email protected].
What documentation do I need to provide before boarding a Cunard cruise?
You will typically need to provide identification, such as a passport, and any necessary visas or travel documents depending on your destination. Specific requirements may vary, so it’s essential to check the Cunard website or contact customer service for guidance.
Are there any loyalty programs or benefits for frequent Cunard travelers, and how can I enroll?
Yes, Cunard offers a loyalty program called the Cunard World Club, which provides various benefits and rewards for frequent travelers. You can enroll in the program by contacting customer service. Call (800) 728-6273 or email [email protected].
How to get professional help with your Cunard problem
If you need help with Cunard, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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