The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
When an Enterprise employee points to a scratch on the roof of Sandy Lamke’s rental car, she’s assured the company won’t charge her for the damage. But it does. Now, despite her efforts to have the bill withdrawn, Enterprise insists she pay up. Should she?
Unbeknownst to Janice Sinclair, her sister in Spain is paying British Airways a change fee for the family’s airline tickets at the exact same time she is. It’s a double-billing — sort of. British Airways isn’t offering a refund. But should it?
When I think of great customer service, I remember Alamo.
Llouellynde Orahood’s flight from Los Angeles to Dallas has all the makings of a trip from hell, including weather delays, cancellations and almost-missed flights. What could be worse? Having to pay again for the same tickets. Now, neither the airlines nor her online travel agency is willing to help her recover the money she should have never had to spend. Is there any hope for a refund?
