Bumped from my flight to Palm Beach — why won’t American pay up?
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
I’m still waiting for a refund from Hotels.com
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.
Alitalia promised to cover my lost luggage, but the check never arrived
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
What is the value of a Spirit Airlines voucher if I can never use it?
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what?
My flight got changed, and now I can’t go to Phuket
When Malaysia Airlines reschedules Alice Bu’s flight from Kuala Lumpur, Malaysia, to Phuket, Thailand, she asks for a refund. But she gets nothing but radio silence. Where’s her money?
This Virgin America companion ticket credit is unusable
When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what?
Dollar said I was a ‘no-show’ and took my money
Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money?
It’s been six months — where’s my refund, American Airlines?
After Charles Wohlust’s brother-in-law dies, American agrees to refund his ticket change fees. But then it doesn’t. What should he do?
Persistence pays off for this Aer Lingus delay
One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation?
Hey Meridiana Airline, where’s our compensation check?
After Lynne Viti and her husband’s flight is delayed, they file a claim for compensation. Then they file another one. Where is their check?