My Puerto Rico hotel is closed for repairs, but Expedia won’t offer a refund
Kolby Harold’s hotel in San Juan closes for repairs after a hurricane. Why won’t Expedia refund her vacation?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
I canceled my airline ticket within 24 hours. Where’s my refund?
When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund?
Can Palladium Travel Club keep my $8,174?
Rowena Cruz buys a membership in Palladium’s travel club but almost immediately regrets the decision. Why won’t the company refund her $8,174?
Why won’t travel insurance cover my flight cancellation?
Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back?
My United Airlines tickets expired — can you make them unexpire?
United Airlines. When Susan Chibnall and her husband cancel their tickets to Switzerland, United Airlines promises them they can use their credit for a year. So why have their tickets expired?
Do I deserve a refund for a lightning strike?
After a lightning strike zaps Brittany Burns’ vacation, she tries to secure a refund for her airline ticket. But is she entitled to it?
Hey TAR Airlines, where’s my ticket refund?
TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised?
I canceled my reservation for a full refund — so why did Sleep-Inn charge me $400?
When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification — but no money. What gives?
It has been four months — where is my reimbursement check from Iberia?
When Iberia Airlines promises Susie Burton compensation for her lost luggage, she waits. And waits. And waits. Four months later, she calls our advocacy team. Can they help?
Shut out of my inn in Montreal
When Paul Nahass’ son is locked out of a bed-and-breakfast in Montreal, he’s forced to find alternate accommodations. Can he get a refund for his new hotel?