The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
After a “traumatic nightmare” on Amtrak, can I get my money back?
Kimberli Eicher and her daughter just experienced the worst Amtrak train ride imaginable. It was so bad that they canceled their return trip and flew home.
Can Windstar Cruises keep my $17,000 airfare after I cancel?
When one of my readers cancels her Windstar cruise, the company decides to keep her $17,000 airfare. Can it do that?
I accidentally booked two rental cars on Hotwire. Can I get my money back?
When Robert Sharp accidentally makes two nonrefundable car rental reservations on Hotwire, he assumes the company will cancel one for him. But it doesn’t. Can he drive two cars at once?
Hey Chase Sapphire Reserve, where’s my $15,194?
Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she’s still waiting for her $15,194 check. Will she ever see the money?