I had to pay twice for my checked luggage on Avianca. I want a refund!
Peter Holt prepays $66 for two checked bags on his Avianca flight from San Jose, Costa Rica, to Mexico City. Why did he pay twice?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
My vacation rental had cameras in the bedroom. Can I get a refund?
Angela Hall finds cameras pointed at the bed in her Hawaii vacation rental. She checks out and Vrbo offers to refund her for a hotel and the remainder of her stay. But it never does. What’s going on?
My brother died. Can I get a refund from GoToGate for my airline tickets?
After Debbie Schembri’s brother dies, she cancels her Alaska vacation. Can she get a refund for her airline tickets?
American Airlines changed my flight. Can I get my money back?
American Airlines changes Allison Bilski’s flight time from 11:30 a.m. to 9 a.m., which is impossible for her to make. Can she get a refund — or at least a credit?
IcelandAir changed her departure airport. Here’s how we got $2,972 refunded
When IcelandAir changes Patricia Boyle’s flights from Baltimore to Washington Dulles, she asks for a refund from her tour operator, IcelandAir Holidays. Why isn’t it responding?
My Allstate Rewards gift card didn’t work on my Princess cruise
David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.
Hotels.com promised me a refund years ago. Where is it?
Michelle Sprekelmeyer is chasing down a missing $1,632 Hotels.com refund from the early days of the pandemic. What’s taking so long?
Help! The cost of my airline ticket doubled and now I can’t get a refund
When the price of Lai Mun Yip’s airline tickets doubles, she goes looking for a refund from Gotogate. But who has her money?
Tauck requires a COVID vaccine to cruise. I want a refund!
Daryl DeCrow cancels his Tauck cruise after it imposes a COVID vaccine requirement. Does he deserve a refund?
Airbnb banned me because I used to live in Russia. But it’s complicated.
When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.