The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Lyft charged me $80 for damage to a car. But it wasn’t me!
Lyft surprises So Do with an $80 charge after a recent ride. The driver claims she damaged the car. But she says it wasn’t her. How does she prove her innocence?
AeroMexico canceled my flight. I want a refund, not a ticket credit
AeroMexico cancels Patrizia Azzellini’s flight and offers her a ticket credit. She’d prefer a refund. Who’s right?
After a “traumatic nightmare” on Amtrak, can I get my money back?
Kimberli Eicher and her daughter just experienced the worst Amtrak train ride imaginable. It was so bad that they canceled their return trip and flew home.
Can Windstar Cruises keep my $17,000 airfare after I cancel?
When one of my readers cancels her Windstar cruise, the company decides to keep her $17,000 airfare. Can it do that?