My mom used Chase QuickPay and accidentally sent $1,450 to a stranger

Yunnie Son’s mother sends $1,450 via Chase QuickPay to what she thought was her daughter’s account. It wasn’t. Read more “My mom used Chase QuickPay and accidentally sent $1,450 to a stranger”

No documentation — no $2,600 refund

Maureen Kiely thinks she shouldn’t have to pay for new airline tickets on Aer Lingus. She wants our help getting that fee waived. But she doesn’t have any documentation to support her case. And without a paper trail, our advocates can’t help her. Read more “No documentation — no $2,600 refund”

Caught in a Wells Fargo web? Here’s how to get untangled

Except that millions of Americans are second guessing their decision to bank with Wells Fargo, not much has changed since the Consumer Financial Protection Bureau announced the massive fake accounts scam perpetrated by Wells Fargo on its own customers. Predictably, a few proposed class action lawsuits have been filed by Wells Fargo customers, shareholders, and former employees alike.
Read more “Caught in a Wells Fargo web? Here’s how to get untangled”

What the Fargo? Why it’s time to break up with your bank

When the news broke Thursday that Wells Fargo had defrauded its customers by opening millions of fake accounts in customers’ names to meet aggressive sales goals, it came as a blow to many. Read more “What the Fargo? Why it’s time to break up with your bank”

Are companies being nice because they have to?

Wells Fargo has proved to us once again that when big businesses make concessions for consumers, it’s often only because they have to.

Read more “Are companies being nice because they have to?”