Offended by our request for more information? We can’t help

“These researchers for Chris Elliott respond with more legalese than the cotton-pickin’ insurance company did.”

This was the response we received from Donald Norton to a question we asked him about his case.

Our advocates often need to follow up with additional questions to determine whether we can help consumers requesting our assistance. We do this when we receive help requests with information that appears to be unclear or incomplete. Most of these consumers are happy to provide us with the answers to our questions, but some take offense. When that happens, we can’t help them. Read more “Offended by our request for more information? We can’t help”

I canceled my cruise, why can’t I get a refund for my trip insurance?

Zelma Friedling booked a Caribbean cruise a year in advance but canceled after two hurricanes hit the islands they were scheduled to visit. The cruise line refunded the money she paid for the cruise, but neither the cruise line nor the travel insurance company will refund what she paid for travel insurance.

Will we help her get her money back? Read more “I canceled my cruise, why can’t I get a refund for my trip insurance?”

We chartered a flight to make our cruise on time. Why won’t Viking make us whole?

Patrick Ryan and seven other passengers are stranded when British Airways’ computer system melts down. They’re traveling to Norway for a cruise and charter a flight so they would arrive in time to board the ship. Now, they can’t get reimbursed and want to know if our advocates can help them. Read more “We chartered a flight to make our cruise on time. Why won’t Viking make us whole?”

Can anyone guess how this Viking River Cruise case ended?

Richard and Annette Hart had a terrible time on their Viking cruise. They asked our advocates for help recovering their cruise fares.

Did they get it? We don’t know.

Read more “Can anyone guess how this Viking River Cruise case ended?”

Viking didn’t cancel cruise and won’t reimburse us for our hotel

When Phil Hammerslough’s Viking river cruise in France was washed out, his vacation plans were thrown into disarray. Can this trip be saved? Read more “Viking didn’t cancel cruise and won’t reimburse us for our hotel”