Kate Silver didn't stay at the Hotel Arlecchino in Venice earlier this year, even though she had a confirmation from her online travel agency.

“We have been ripped off”

Kate Silver didn’t stay at the Hotel Arlecchino in Venice earlier this year, even though she had a confirmation from her online travel agency. Instead, she and her husband, Howard, were “walked” to the Hotel Continental when the Arlecchino was oversold.