Excuse me, your vacation rental is missing something

If you rented a vacation home this summer, you probably have a story like Michelle Lawson’s. She has lost count of the times she has checked into an apartment, only to find that it’s lacking something important, such as towels, soap, a working dishwasher or an Internet connection. Read more “Excuse me, your vacation rental is missing something”

Vacation rentals have no standards, but maybe they should

Before you rent another vacation home, listen to Tim Kerin’s story.

When Kerin, a small-business owner from Damascus, Md., recently rented a home through a no-name rental agency in Costa Rica, he noticed something peculiar: The generous floor-to-ceiling glass window in the master bathroom offered a commanding, but somewhat compromising, view of the Pacific Ocean from the toilet seat. Read more “Vacation rentals have no standards, but maybe they should”

Is Vacasa’s cancellation policy fair?

All Shira Newman wanted to do was cancel her vacation rental in Seaside, Ore. She figured that she’d booked the rental at the last minute and then canceled shortly thereafter — easy come, easy go. So why not refund her $459?

Read more “Is Vacasa’s cancellation policy fair?”