UPS Archives

Leah Davidson faced a frustrating situation when she returned her iPhone 11 to a third-party seller on Amazon. Despite having a receipt proving her package was delivered, the seller claimed the box was empty and refused to refund her $319. Amazon's AI-driven customer service only complicated the matter, bouncing her between departments without resolution. It wasn't until a human finally reviewed her case that she got her money back, leaving the mystery of the missing phone unsolved.

I returned my iPhone, but Amazon is charging me for it. Is that fair?

November 1, 2024September 13, 2024 by Christopher Elliott

Leah Davidson returns her iPhone 11 to a third-party seller on Amazon. But the seller claims the box is empty. Does she still get her money back?

Sue Maier's sister sends her luggage to London via UPS, but the package misses her by a day. Can she get her money back for the shipping costs?

UPS missed my delivery. Can I get a refund?

March 16, 2024March 8, 2024 by Christopher Elliott

Sue Maier’s sister sends her luggage to London, but UPS misses the delivery by a day. Can she get her money back for the shipping costs?

After UPS loses Vanessa Armendariz' return package to Amazon, she can't get her money back. Whose responsibility is this? And should she have to pay for someone else's mistake?

UPS lost my package! But is Amazon’s resolution fair?

April 26, 2025February 16, 2024 by Christopher Elliott

After UPS loses Vanessa Armendariz’ return package to Amazon, she can’t get her money back. Whose responsibility is this? And should she have to pay for someone else’s mistake?

I shipped a computer with UPS. It arrived in pieces. Now what?

March 8, 2024January 11, 2018 by Christopher Elliott

When Kenneth Nicely ships a computer to a friend, it arrives in pieces. When he tries to file a claim for damages, he gets the runaround. Should he write off the $400 he lost?

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