This is what happens when your airline convinces you to cancel your flight over coronavirus

If an airline convinces you to cancel your flight during the coronavirus pandemic, can you still get a refund? That’s what Lon Allan is asking today.

In March, Allan was sitting at home, minding his own business when an email from United Airlines arrived. At first blush, it seemed the airline had concern for Allan and his possible need to cancel his upcoming flight over coronavirus. But scratch the surface, and the motivation behind this email becomes crystal clear. Unfortunately, Allan didn’t recognize the friendly overture wasn’t all it seemed until it was too late.

Now Allan wants help retrieving the $8,631 he paid for the flight that United Airlines convinced him to cancel.

But is that possible?  (update) Read more “This is what happens when your airline convinces you to cancel your flight over coronavirus”

United Airlines downgraded me — but where’s my refund?

Donald Buisman splurged on his flight from Kansas City to St. John in the US Virgin Islands by booking two first class seats on United Airlines.

After all, it was his fifth wedding anniversary, and he could pay with a combination of miles and money: 45,841 points and $1,747.

But he didn’t go first class all the way.
Read more “United Airlines downgraded me — but where’s my refund?”