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UNFAIR

When Airbnb bans Svitlana Marchenko from the site, it won't tell her why. Could it have something to do with her residence? The answer is complicated.

Airbnb banned me because I used to live in Russia. But it’s complicated.

July 4, 2023April 11, 2023 by Christopher Elliott

When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.

Categories The Travel Troubleshooter

The most unfair fees in travel

November 7, 2015 by Christopher Elliott

Just a few weeks before Dennis Main’s European riverboat cruise, a disc in his spine ruptured, confining him to a wheelchair. “My surgeon warned me that any long travel or excessive activity would be dangerous,” he says.

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Categories Commentary

What’s this $50 ‘other’ charge on my rental car invoice?

November 6, 2015November 6, 2015 by Christopher Elliott

Hertz dings Jonathan Beyer for smoking in his rental car. But wait — he doesn’t smoke.

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Categories The Travel Troubleshooter

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