Turkish Airlines made him miss his flight. Then it lost his bag

After a series of mishaps, including a missed flight, Anupam Shovakar wants the airline to step up and make things right. So will Turkish Airlines pay his claim? Read more “Turkish Airlines made him miss his flight. Then it lost his bag”

After banned flights, Turkish Airlines ignores customer

The Federal Aviation Administration briefly banned flights to Turkey in July after a failed military coup. That’s a fact. Read more “After banned flights, Turkish Airlines ignores customer”

Guess who still has a customer-unfriendly “24-hour hold” rule?

If you thought we’d vanquished the evil 24-hour “hold” option for airline tickets, meet Sapan Parekh.

Parekh assumed — incorrectly, it turns out — that Turkish Airlines would refund his tickets if he canceled within a day.

Wrong. Read more “Guess who still has a customer-unfriendly “24-hour hold” rule?”

How can we help you if you go away?

Kathleen Quinn asked us for help. Then she un-asked us. Then she drifted away. Then she came back to us with a bombshell ending. Read more “How can we help you if you go away?”

What to do when a company ignores you — and us

Turkish Airlines ignores its customers. It also ignores our advocates. Read more “What to do when a company ignores you — and us”