The lies your financial advisor tells you (and how to spot them)

When it comes to getting advice — especially financial advice — truth can be such a relative thing. Read more “The lies your financial advisor tells you (and how to spot them)”

Here’s a little hate mail you’ll love to read

When readers send hate mail, I respond. In fact, I have a ready answer.

Technically, it’s a form letter. The key components are acknowledging readers’ anger, inferring the best motives, and letting them know that their electronic rant, no matter how offensive, is duly noted.
Read more “Here’s a little hate mail you’ll love to read”

A painful truth and what we’re doing about it

Painful truths.

That’s what Heather Dratler delivered in her epic story on the things airlines insiders wish you knew, but are afraid to tell you.
Read more “A painful truth and what we’re doing about it”

The truth about airline lies (can you handle it?)

The busiest summer for air travel is almost over.

But for many passengers, this flying season was the lyin’ season. Week after week, readers crammed my inbox with accusations that a flight attendant or customer service agent misrepresented the truth when they traveled.
Read more “The truth about airline lies (can you handle it?)”

Is the travel industry winning the propaganda war?

If you travel, you’re probably so used to hearing certain catchphrases that you’ve become desensitized to them.
Read more “Is the travel industry winning the propaganda war?”