Back pain caused me to cancel my cruise. Why won’t Trip Mate pay my claim?

Pamela O’Meara books a cruise, but has to cancel her vacation for a medical reason. The trip insurance she bought won’t cover her cancellation. Can our advocates help get the insurance company to pay her claim? Read more “Back pain caused me to cancel my cruise. Why won’t Trip Mate pay my claim?”

This traveler says that he doesn’t understand trip insurance so he didn’t buy it. Now he needs it.

When Solomon Gizaw purchases his air tickets for a trip to Africa, he doesn’t buy travel insurance. Now he has to cancel his trip for medical reasons, but he doesn’t want to pay a change fee. Can our advocates help him get it waived? Read more “This traveler says that he doesn’t understand trip insurance so he didn’t buy it. Now he needs it.”

If your flight is canceled the airline owes you a refund, not Trip Mate

You may have heard the idiomatic expression, “barking up the wrong tree.” That gives you an idea of the problem Gail Mayer faced as she waged an unsuccessful fight with the insurance company Trip Mate, over recovering her lost airline tickets. Read more “If your flight is canceled the airline owes you a refund, not Trip Mate”

If you don’t pay for trip insurance, you can’t use it

Judith Andrews was forced to cancel her upcoming cruise because of a flare-up of a medical condition. She was surprised when the cruise line refused to return her deposit and when she discovered that her trip insurance policy wouldn’t cover this cancellation either. Read more “If you don’t pay for trip insurance, you can’t use it”

I injured my shoulder. Now why is Trip Mate dragging its feet to pay my claim?

When Ulrike Lartey injures her shoulder, she is forced to cancel a trip to the Caribbean. But even though she has a valid travel insurance claim, Trip Mate refuses to pay it. Can our advocates persuade Trip Mate to reimburse her covered expenses? Read more “I injured my shoulder. Now why is Trip Mate dragging its feet to pay my claim?”