Kevin Kiernan has many memories of his recent trip to Australia, but shattering the TV screen in his Melbourne hotel room isn’t one of them. So why is he being charged for this hotel room damage? “Help! I’m being charged $574 for hotel room damage I didn’t cause”
What should you pack for your next trip?
Well, I’m not a fashion writer, but I do know what kind of clothes travel well. And you’ll want to heed my travel packing tips. “If you’re on the road 365 days a year, heed this travel packing advice”
Mention hotel alarm clocks to a frequent guest and you’ll probably get an earful. Those ever-present digital clock radios frequently evoke feelings of confusion, frustration and even rage. “If hotel alarm clocks set you off, you’re not alone”
My recent critique of the phrase “for your convenience” in the hospitality industry brought out angry hotel managers, who insisted they were providing a convenience to their guests and that I was all wrong. ““You are clearly missing the big picture””