Help! I’m being charged $574 for hotel room damage I didn’t cause


Kevin Kiernan has many memories of his recent trip to Australia, but shattering the TV screen in his Melbourne hotel room isn’t one of them. So why is he being charged for this hotel room damage? Read more “Help! I’m being charged $574 for hotel room damage I didn’t cause”

If you’re on the road 365 days a year, heed this travel packing advice

What should you pack for your next trip?

Well, I’m not a fashion writer, but I do know what kind of clothes travel well. And you’ll want to heed my travel packing tips. Read more “If you’re on the road 365 days a year, heed this travel packing advice”

If hotel alarm clocks set you off, you’re not alone

Mention hotel alarm clocks to a frequent guest and you’ll probably get an earful. Those ever-present digital clock radios frequently evoke feelings of confusion, frustration and even rage. Read more “If hotel alarm clocks set you off, you’re not alone”

Nothing about this trip was “merry”

Kelsey Prima was planning a trip to Bangkok, then on to Phnom Penh, Cambodia. It was a complicated itinerary using multiple airlines, the sort of thing that many travelers wouldn’t want to plan on their own, so she used a company called TravelMerry. Read more “Nothing about this trip was “merry””

“You are clearly missing the big picture”

My recent critique of the phrase “for your convenience” in the hospitality industry brought out angry hotel managers, who insisted they were providing a convenience to their guests and that I was all wrong. Read more ““You are clearly missing the big picture””

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