If you reserve an extra seat on United Airlines, don’t forget to do this
Leigh Roberts and her wife book an extra seat on a trip from Orlando, Fla., to Venice, Italy. But United resells the seat to another passenger. Can Roberts get a refund?
TRAVEL TIPS
Traveling? Here’s what to say if you want to get the worst treatment — guaranteed!
It’s easy to get treated like a second-class citizen when you travel: Just say the wrong thing. That’s an undeniable fact that people are rediscovering during the busiest year in the history of modern travel.
Can a travel insurance app really keep you safer? Here’s the surprising answer
A travel insurance app may be the last place you’d look when you’re concerned about safety. But for experienced travelers, it is becoming a first stop.
Expedia says I have a $1,987 credit, but British Airways says I was a “no-show”
After a scooter accident, Jim Hutslar cancels his British Airways flight. Expedia offers him a $1,987 ticket credit. But British Airways refuses, claiming he was a “no show” for his flight. Is the money lost?
Can American Airlines find my irreplaceable iPhone before it’s too late?
Tracy Pruss lost her iPhone 13 as she boarded an American Airlines flight from Raleigh-Durham to Cincinnati. The device slipped out of her pocket on the jetway.
Travelers reached their breaking point this summer. Is loyalty dead?
When it comes to travel, is loyalty dead?
That’s the question many travelers have been asking themselves during a record-breaking summer.
You’re overpacking! Here’s how to lighten up when you travel
You’re carrying too much luggage. Here’s how to lighten up.
Aer Lingus made me miss my flight. Then it charged me these booking fees!
Catriona Garry misses her flight from Edinburgh to Boston because there’s only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded?
Problem with luggage: I waited too long to file a claim with my airline!
When Lesle Collins flew from Dallas to Denver last summer, her baggage did not. She tried to file a luggage claim — but she could not.
Want better customer service when you travel? You must be joking
If you think customer service is a joke, you’ve probably been traveling recently.