Travelers reached their breaking point this summer. Is loyalty dead?
When it comes to travel, is loyalty dead?
That’s the question many travelers have been asking themselves during a record-breaking summer.
TRAVEL INDUSTRY
Want better customer service when you travel? You must be joking
If you think customer service is a joke, you’ve probably been traveling recently.
What happened to my $3,157 flight credit? And how do I use it?
Vicky Cordes is trying to use a $3,157 airline ticket credit from the pandemic. But her travel advisor, wholesaler and airline are all pointing fingers at each other. Who’s got her money?
Outrageous! Hotels are charging for parking — whether you have a car or not
Hotels have finally gone too far when it comes to parking fees.
The ultimate guide to finding a travel advisor
Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We’ll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.
He tried to cancel a reservation and receive a refund. Vrbo charged him $31,995 instead
Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.
Vrbo took my $1,270! Can a vacation rental host cancel my stay and keep my money?
Can a vacation rental host cancel your reservation and keep your money? Shannon Jenkins wants to know after her host decided to pocket the money she paid Vrbo for a four-day weekend in Sonoma’s Russian River Valley.
He paid Vantage $18,536. Why is it taking so long to get a cruise refund?
The pandemic created massive refund delays that are still affecting passengers today. So why are cruise refunds dragging on? And can you make them go faster?
Fed-up consumers seek reckoning with travel industry
Ask any frequent traveler if the travel industry is fair. You’ll likely hear a litany of complaints: Travel companies routinely charge you for services they don’t have to deliver, punish you with onerous restrictions and flout the time-honored rules of American business. And now, travelers are pushing back.
Rudeness runs rampant for travelers. Is it your fault?
It was a random thought at the end of a recent column about unfriendly TSA agents. “I wonder if the rude agent is a reflection of an even ruder traveler,” mused David Kazarian, a pharmacist from Tampa.
It started a debate with a real purpose.