Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We’ll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.
Ask any frequent traveler if the travel industry is fair. You’ll likely hear a litany of complaints: Travel companies routinely charge you for services they don’t have to deliver, punish you with onerous restrictions and flout the time-honored rules of American business. And now, travelers are pushing back.
“I’m weary of those entitled passengers who are continuously whining and complaining,” says Lisa Thomas, a veteran flight attendant based in Denver. “I feel like telling them, ‘Take some responsibility for your choices.’ ”
Thomas’s comments, made to me after a recent column about the rise of fees in the travel industry, triggered a fascinating debate. Many travelers say that they think fees are out of control, particularly in the airline business. The top 10 airlines collected more than $28 billion in revenue from extra fees and services last year, up from about $2 billion a decade ago, according to a recent study by the consulting firm IdeaWorks.
At the same time, many in the industry say that they think people are getting exactly what they paid for: a quality product at a ridiculously low price. Industry employees like Thomas suggest that travelers have become spoiled.
Maybe you’ve heard about Jason Puerner, or someone like him. Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list.