The one thing you need to know before you leave for the airport

After Air Canada denied Dong Heon Kim boarding on his recent flight to Korea, he joined the ranks of disappointed travelers who have shown up to the airport ready for take-off only to have their plans thwarted by missing or inadequate travel documents. Now he wants to know if we can help. Read more “The one thing you need to know before you leave for the airport”

Avoid visa problems this summer. Here’s how.

If you travel abroad this summer, look out for visa trouble. Read more “Avoid visa problems this summer. Here’s how.”

Help! I believe that an Air Canada agent damaged my visa

Douglas Greenfield wasn’t expecting to be grounded when he departed for his vacation – let alone that a gate agent would cause it to happen. Yet he found himself prevented from boarding his Air Canada flight because of a damaged visa. He would like us to help him seek reimbursement from Air Canada for the cost of his trip. Read more “Help! I believe that an Air Canada agent damaged my visa”

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