Help! AAA abandoned us at an airport in India

Since I’m usually the first person to recommend the services of a knowledgeable travel agent, I knew I had to take Kay Kindice’s case when it came in.

Kindice and her daughter traveled to India for a wedding last summer, and after a series of events, they found themselves abandoned in a foreign country. Their story and its sort-of resolution underscore the importance of finding an agent you trust, not just someone who will find you the cheapest ticket. Read more “Help! AAA abandoned us at an airport in India”

Why bad travel agents are being outed — and why that’s a good thing

Now we know the bad ones.
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When should I hire a travel agent?

When should you put the computer down and talk to a real travel agent? I’ll tell you when to turn to a pro.

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A problem with your reservation? Maybe your travel agency should pay

Ivan Cholakov / Shutterstock.com
Ivan Cholakov / Shutterstock.com
When Jennifer Forbes and her husband checked in for a recent flight from Richmond to Freeport, Bahamas, they discovered that there are worse ways to start a vacation than having an invalid ticket.

Much worse. The airline on which they had reservations, Bahamasair, didn’t even serve Richmond.

“We had non-refundable hotel reservations,” says Forbes, a homemaker who lives in McKenney, Va. “But we had no way to get there.”

Forbes had booked her vacation through an online travel agency called Hotwire, which offers customers steep discounts in exchange for not telling them the exact airline or hotel they’re booking until they’ve made their reservations. And all reservations are final and non-refundable.
Read more “A problem with your reservation? Maybe your travel agency should pay”

“Apparently with Carnival, the passenger does not always come first”

carnival destinyKristen Hernandez thought she’d found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.

She booked two separate balcony cabins for her 8-night Eastern Caribbean cruise for $3,440 each.

Turns out she and her travel agent were wrong.

“After researching the Internet, we found out that Carnival Cruise Lines had slashed the prices due to the fact of the many mishaps,” she says. “Yesterday I went online on the Carnival website and found out that the balcony cabins are now selling for $2,319. That is a difference of over $1,100 per cabin.”
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