When Daniel Christiansen boarded a recent Delta Air Lines flight from Salt Lake City to Palm Springs with his wife and infant daughter, he thought he’d hit the jackpot. He thought wrong.
Millie Crawford didn’t think much about the lamp in her Holiday Inn Express room. Not until a $59 charge appeared on her credit card days after she checked out.
When Norwegian Cruise Line put Christopher Yanchak on its dreaded “Do Not Sail” list, he was shocked. There had been an incident on a cruise from New York to Bermuda last summer, but he thought he was in the clear.
Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being denied boarding? And who should pay her?
Dawn Nelson’s trip to Oaxaca, Mexico, for the Day of the Dead celebrations should have been a memorable experience.
After a scooter accident, Jim Hutslar cancels his British Airways flight. Expedia offers him a $1,987 ticket credit. But British Airways refuses, claiming he was a “no show” for his flight. Is the money lost?
When ITA Airways changes Rocco De Mella’s plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money.
Danielle Spivack lives in Ramat Gan, a suburb of Tel Aviv. She had plans to fly back to the States late last year, but the ongoing war forced American Airlines to cancel her flight.
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours.
Jimmy Lim thought he’d booked a suite for his family in Hong Kong through Booking.com. He ended up getting chased out of the hotel after complaining about the size of his rooms. Now he wants a refund — and, of course, he isn’t getting it.
