Dollar hit me with $255 in administrative fees

Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges? Read more “Dollar hit me with $255 in administrative fees”

Hey Thrifty — I didn’t want this insurance or this toll transponder

Wherever you go these days you see people looking intently at their smartphone screens. They’re very absorbed in what they’re reading on those small screens while ignoring distractions such as traffic. If more people paid as much attention to the screens that display the contracts at car rental counters, we would have far fewer complaints about surprise rental car charges. Read more “Hey Thrifty — I didn’t want this insurance or this toll transponder”

This Thrifty toll bill is wrong — what now?

Helen Laurence rents a car from Thrifty, but after she returns it, she receives a surprise bill for tolls she didn’t run up. Can our advocates get the toll charges reversed?
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Don’t let the road slow you down

Ask Beth Souther to name her favorite travel gadget and she’ll tell you about her recent road trip from Wilmington, N.C., to Byfield, Mass.
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Look out! Automated plazas take a toll on car rental customers

When Amos Peters picked up a rental car in Austin a few weeks ago, the only thing that stood between him and his destination was State Highway 130, a toll road. It was missing an important feature: a toll booth.
Read more “Look out! Automated plazas take a toll on car rental customers”