Ask Beth Souther to name her favorite travel gadget and she’ll tell you about her recent road trip from Wilmington, N.C., to Byfield, Mass.
“Don’t let the road slow you down”
When Amos Peters picked up a rental car in Austin a few weeks ago, the only thing that stood between him and his destination was State Highway 130, a toll road. It was missing an important feature: a toll booth.
“Look out! Automated plazas take a toll on car rental customers”
Think of it as an invisible road hazard.
Three months after Joan Cox rented a Ford Fusion rental car in Orlando last summer, a surprise bill from Thrifty Car Rental landed in her mailbox. The company wanted 50 cents for a toll violation on the Beachline Expressway, a toll road that connects Orlando with the East Coast beaches and the Kennedy Space Center.
Oh, and one other thing: there was a $25 “administrative fee” for processing.
“Cashless toll roads, another hazard for car renters”
As far as surprises go, the one Michael Benson encountered on his drive from Breezewood, Pa., to the Ohio border was small but annoying: an extra $3.90 charged by the Pennsylvania Turnpike. But what followed was anything but small. When he tried to find out about the mystery toll, he was given the runaround by Turnpike authorities.
Then he went to war with them.
If nothing else, the bureaucrats and marketing executives who read this site should note the lengths to which Benson went to get answers for a $3.90 charge. Think about it. If you don’t clearly explain your pricing, this could happen to you.
“One-way toll surprise leads motorist down windy road”