Three months after Joan Cox rented a Ford Fusion rental car in Orlando last summer, a surprise bill from Thrifty Car Rental landed in her mailbox. The company wanted 50 cents for a toll violation on the Beachline Expressway, a toll road that connects Orlando with the East Coast beaches and the Kennedy Space Center.
As far as surprises go, the one Michael Benson encountered on his drive from Breezewood, Pa., to the Ohio border was small but annoying: an extra $3.90 charged by the Pennsylvania Turnpike. But what followed was anything but small. When he tried to find out about the mystery toll, he was given the runaround by Turnpike authorities.