Westgate promises Matt Solum “free” ski lessons, tickets and cruise vouchers as part of his timeshare purchase. But when it doesn’t deliver, should he get his money back?
Question: My wife, Gwen, and I bought a timeshare from Westgate last December. The location where we purchased was in Park City, Utah, but the week we ended up buying was in Arizona at another Westgate property. We had taken a free two-night stay with the agreement we would sit through a presentation at the end of the stay.
As you can imagine, it was a high pressure sales pitch and there were two people trying to get the sale. They offered us all sorts of incentives to get us to buy and they really seemed like quite a good deal. Read more “Westgate promised, but did it deliver?”
Question: My family is a member of Marriott Vacation Club International and we have a timeshare with them. As part of that purchase, we were told that we have the ability to purchase “getaways” for either a week or a weekend. (A getaway is simply a low-cost way to rent an unsold timeshare condo like a hotel room.)
My wife contacted Interval Travel, which handles reservations for Marriott, to purchase a getaway at a Marriott Vacation Club resort in Orlando. Interval told her that there were no Marriott properties available for getaways at that time, but instead suggested another property called Westgate Vacation Villas in Kissimmee, Fla.
We paid $339 for four nights at Westgate. We received a booking confirmation by mail the day before the getaway was to begin and it appeared to be in order. It wasn’t. When I reached the front desk, they advised me that they had no record whatsoever of our reservation. Eventually, they offered us a “spare” room but only after sitting through a sales presentation.
Once I opened the room, a strong smell of mold and mildew blew out at us. The room had clearly not been maintained, the air conditioning was not on and the air quality was intolerable. With the added complication of severe allergies in our family, there was no way that we could possibly stay in this room.
I was told that there were no other rooms available and that nothing could be done. I told the desk agent that we could not stay in that room due to its condition, and she apologized and said that the only option would be to leave the resort. She then printed me a “zero balance” receipt to show that I had not stayed, and told me that I needed to seek refund from Interval for this experience. I’ve called Interval repeatedly since then, but it has told me there are no refunds for its getaways. Can you help? — Mike Ray, Bradenton, Fla.