I tried to book a hotel, so why did I end up with a timeshare pitch?

When George Feld books a hotel in Orlando, he’s transferred to the sales department for a timeshare. After spending another $199 to attend the timeshare pitch, Feld wants to know why he can’t have a refund. Read more “I tried to book a hotel, so why did I end up with a timeshare pitch?”

Help! Our timeshare charged us $700 after changing our presentation date

Trish Collins gets a surprise bill from Holiday Inn Club Vacation after the presentation dates for her timeshare are changed. Does she still have to pay? Read more “Help! Our timeshare charged us $700 after changing our presentation date”

Of course they’re scams, but how do you end them?

Darlene Esquerra was scammed. So was Timothy Perry-Coon and Kesha Pickens.
Read more “Of course they’re scams, but how do you end them?”

Westgate promised, but did it deliver?

Simmons/Shutterstock
Simmons/Shutterstock
Westgate promises Matt Solum “free” ski lessons, tickets and cruise vouchers as part of his timeshare purchase. But when it doesn’t deliver, should he get his money back?

Question: My wife, Gwen, and I bought a timeshare from Westgate last December. The location where we purchased was in Park City, Utah, but the week we ended up buying was in Arizona at another Westgate property. We had taken a free two-night stay with the agreement we would sit through a presentation at the end of the stay.

As you can imagine, it was a high pressure sales pitch and there were two people trying to get the sale. They offered us all sorts of incentives to get us to buy and they really seemed like quite a good deal.
Read more “Westgate promised, but did it deliver?”

Does the timeshare industry love ignorant consumers?

parisvegasBusinesses like to say their best customers are educated ones. But that doesn’t necessarily apply to the timeshare industry.

After you hear Mike Seldin’s story, you might be forgiven for thinking that industry’s best customers are ignorant ones. And you might wonder which other businesses prefer to keep their customers in the dark.

Seldin and his wife attended a timeshare presentation in Las Vegas recently and purchased a trial membership that failed to deliver on its promises. But don’t worry, this story has a dramatic but happy ending.

The couple was hooked with the promise of free show tickets, which is the preferred bait of Vegas timeshare peddlers. Their two-hour, high-pressure presentation emphasized a VIP program, which the Seldins would have access to for their first two years of membership.
Read more “Does the timeshare industry love ignorant consumers?”