When Hazel Chiang tries to check in for her flight on Malindo Air, she is denied boarding because her travel agency, eDreams, never paid for her ticket. Can our advocates obtain a refund for Chiang’s walk-up airfare? “Should this traveler be forced to pay for a ticket that wasn’t valid at check in?”
When it comes to booking a hotel online, what you see isn’t always what you get.
Christina Daves knows. On several occasions, she’s shopped for a hotel room online and then clicked through to make a reservation, only to discover she was actually dealing with a third-party site that looked like a hotel site. “When should you have reservations about your hotel reservations?”