Help! T-Mobile overbilled me after I canceled my phone

After Kelly King cancels her T-Mobile account, the phone company charges her for an extra month anyway. Can she get a refund? Read more “Help! T-Mobile overbilled me after I canceled my phone”

My T-Mobile plan is eligible for an upgrade. No, wait — it’s not

T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding? Read more “My T-Mobile plan is eligible for an upgrade. No, wait — it’s not”

Not going to let a few bad emails stop me from fixing this T-Mobile case!

When Angelika Blendstrup and her daughter arrived in France recently, they were certain that they wouldn’t be cut off from their friends and family back in the U.S. After all, they’d carefully selected a pricey T-Mobile plan that they were assured would work in Europe.

But when they deplaned, they found that their mobile phones didn’t work — and they had to pay extra for inadequate service. Read more “Not going to let a few bad emails stop me from fixing this T-Mobile case!”

T-Mobile just sent me a $1,200 bill — but I can’t pay

Should we help Dacia Bertrand with her T-Mobile bill? Read more “T-Mobile just sent me a $1,200 bill — but I can’t pay”

Why won’t T-Mobile honor its upgrade offer?

T-Mobile offers Sharon Lewis an upgraded phone, but is it telling her the whole story? To find out, read on. Read more “Why won’t T-Mobile honor its upgrade offer?”

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