Help! T-Mobile overbilled me after I canceled my phone

After Kelly King cancels her T-Mobile account, the phone company charges her for an extra month anyway. Can she get a refund? Read more “Help! T-Mobile overbilled me after I canceled my phone”

My T-Mobile plan is eligible for an upgrade. No, wait — it’s not

T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding? Read more “My T-Mobile plan is eligible for an upgrade. No, wait — it’s not”

T-Mobile just sent me a $1,200 bill — but I can’t pay

Should we help Dacia Bertrand with her T-Mobile bill? Read more “T-Mobile just sent me a $1,200 bill — but I can’t pay”

Why won’t T-Mobile honor its upgrade offer?

T-Mobile offers Sharon Lewis an upgraded phone, but is it telling her the whole story? To find out, read on. Read more “Why won’t T-Mobile honor its upgrade offer?”

Why did T-Mobile charge me an early termination fee?

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Question: I recently discontinued my T-Mobile wireless service in what I hoped would be a smooth transition. It wasn’t. As I began to pay my final bill, I realized that I had been charged a $200 early termination fee. This was a surprise to me, because I thought I had been operating on a month-to-month contract for several months.

I signed up with T-Mobile in the summer of 2011, and after about a year I realized that I had been paying entirely too much for the unlimited plan. So I decided to change my plan. When I looked at plan options, I wanted something that was cheaper, but I also wanted to end my contract and go month-to-month, which would give me the flexibility to go to the company of my choice.

When I chose a plan change, I selected an option where I also would pay a termination fee of $100 to end the contract that I was under. I reasoned that the termination fee would pay for itself with the lower plan option in a couple of months. My plan was to wait for a couple of months and then make a decision on where to go next.
Read more “Why did T-Mobile charge me an early termination fee?”