Question: I recently discontinued my T-Mobile wireless service in what I hoped would be a smooth transition. It wasn’t. As I began to pay my final bill, I realized that I had been charged a $200 early termination fee. This was a surprise to me, because I thought I had been operating on a month-to-month contract for several months.
I signed up with T-Mobile in the summer of 2011, and after about a year I realized that I had been paying entirely too much for the unlimited plan. So I decided to change my plan. When I looked at plan options, I wanted something that was cheaper, but I also wanted to end my contract and go month-to-month, which would give me the flexibility to go to the company of my choice.
When I chose a plan change, I selected an option where I also would pay a termination fee of $100 to end the contract that I was under. I reasoned that the termination fee would pay for itself with the lower plan option in a couple of months. My plan was to wait for a couple of months and then make a decision on where to go next.
Question: My daughter and I have been experiencing problems with our T-Mobile service, and we need your help. I’ve made multiple calls to T-Mobile and received the exact same responses: “You’re not the first person to call about this problem, and a ticket has already been opened,” and, “Remove the battery and SIM card and put them back in.”
I saw one of your recent columns, and I took your advice and sent a very long email requesting that my accounts be canceled, without penalty. After a month, I received a generic letter stating T-Mobile “can’t guarantee service in all areas.”
It infuriated me. I’m not asking for service to be guaranteed in all areas. I should be able to expect adequate service in areas where there is service. Unfortunately, that is not the case.