Can you persuade South African Airways to fix my name on my ticket?

Christopher Knott-Craig makes a tiny mistake when he books his tickets to South Africa — he inadvertently adds an extra letter H to his name. If you are a regular reader of our site, then you know how this story ends — or do you? Read more “Can you persuade South African Airways to fix my name on my ticket?”

Hey South African Airlines, I want $10,000 for my inconvenience!

Sometimes there’s no easy way to get from point “A” to point “B.” So when Sima Bakalian and her husband needed to fly from Abijan, Côte d’Ivoire, to Durban, South Africa, she had to take the scenic route, with multiple stops on multiple carriers. Read more “Hey South African Airlines, I want $10,000 for my inconvenience!”

Why am I roughing it in business class?

When Arthur Manfredi and his wife booked their trip to Africa, they wanted to travel in comfort, but their business class seats on South African Airways didn’t cut it. Can our advocates help them get a refund? Read more “Why am I roughing it in business class?”

What happened to my refund, South African Airways? Oh, wait …

Julien Hoffman is looking for a refund from South African Airways. But apparently, he’s not looking hard enough.

Read more “What happened to my refund, South African Airways? Oh, wait …”

I’m not taking the bait on this South African Airways case (but I’m still hooked)

All Julie Pavlin wanted was her miles. She’d booked a ticket on South African Airways (SAA) with the understanding that her United Airlines account would be credited through its code share partnership.
Read more “I’m not taking the bait on this South African Airways case (but I’m still hooked)”