I didn’t damage this car. Why am I being charged for repairs?

Bret Landis returns his rental car and boards the airport shuttle with an uneasy feeling. Nearly a month later he receives an email claiming there’s damage to the vehicle. So he turns to us for help. Read more “I didn’t damage this car. Why am I being charged for repairs?”

Am I responsible for maintaining the fluids in my rental car?

Once on a trip to Cancún, I rented a car for the two-hour drive to the Mayan ruins at Tulum. After pulling away from the rental office I noted that the fuel gauge wasn’t working. “No problem,” I thought, “I’m only keeping the car for the day and I’m sure they topped off the gas after the last rental.”

An hour later, I was on the side of the highway thumbing a ride with a Mexican trucker to get gas. I’d made an invalid assumption. Read more “Am I responsible for maintaining the fluids in my rental car?”

Charged 2,610 euro for a damaged gearbox on my Sixt rental car

When the clutch on Cheng Ling’s rental car fails shortly after he picks it up, he and his family are stranded at the side of the road. But Sixt waits three months after the car is returned to invoice him 2,610 euros for damage he didn’t cause. Can our advocates help him get Sixt to drop the charge? Read more “Charged 2,610 euro for a damaged gearbox on my Sixt rental car”

Wrong dates for a nonrefundable rental car

David Coats’ daughter is stuck with a nonrefundable car rental reservation through Sixt. But it’s for the wrong date. Is there any hope for a refund?
Read more “Wrong dates for a nonrefundable rental car”

Do I really have to pay $623 for these “scratches” on my Beemer?

Nicholas MacIlvaine’s problem with his BMW 3 Series is common. Unfortunately, the resolution is even more common.

Or should I say, the lack of resolution.
Read more “Do I really have to pay $623 for these “scratches” on my Beemer?”

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