All Brian Dunn needed for his business trip was a reliable rental car. Instead, he got a Nissan Sentra from Sixt that was unsafe to drive. And when he tried to return it, the car rental company slapped him with a $794 tow charge he never authorized.
When Ray Cook damages two tires on his Sixt rental car, the company promises to cover the expense of replacing them. But months later, he’s still waiting for his money.
Can a car rental company just change its refund rules whenever it wants to?
How do you get on a car rental company’s Do Not Rent list? And can it really keep your money if you make a nonrefundable reservation?
Nicholas MacIlvaine’s problem with his rental BMW 3 Series is common. Unfortunately, the resolution is even more common.
It may be one of those times where my involvement in a case affected the outcome in a way it shouldn’t have.
