Why won’t Sandals pay the last $34 it owes me?

When Faith Borucke is forced to rebook her stay at Sandals Antigua, she receives a reimbursement of her airfares except for an airline seat selection fee. Sandals refuses to refund this amount to her. Can our advocates persuade Sandals to compensate Borucke for the last $34? Read more “Why won’t Sandals pay the last $34 it owes me?”

I can’t use the upgrades I purchased on American Airlines

Roger Anstey buys upgrades on American Airlines and then learns that only elite AAdvantage members can use them. He’d like the upgrade costs refunded and his frequent flyer miles back. Can our advocates retrieve them? Read more “I can’t use the upgrades I purchased on American Airlines”

I didn’t get upgraded, but United won’t return my $1,100

Susan Nordstrom Lopez prepaid for two seat upgrades on a United Airlines flight to London. The upgrade didn’t come through, and neither did her refund. Can our advocates help her obtain her refund from United Airlines? Read more “I didn’t get upgraded, but United won’t return my $1,100”

Help! United charged me an extra $3,800 for my flight

When Cole Jennings upgraded the frequent flier tickets she and her husband were using to go to Australia, from business class to first class, it should have cost her 20,000 frequent flier miles for each ticket. Instead her credit card was billed $3,800. What? Read more “Help! United charged me an extra $3,800 for my flight”

My seat upgrade disappeared, but Lufthansa kept my money

All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane. Read more “My seat upgrade disappeared, but Lufthansa kept my money”