Hey Sears, I know how to use my washing machine!

Before Sheldon Segal asked for help, he tried to fix the problems with his new Kenmore high-efficiency washing machine himself. He said the machine left a detergent residue on his dark clothes. Read more “Hey Sears, I know how to use my washing machine!”

The Sears contact information listed on Elliott solved my problem

Cherie Riley’s new Sears refrigerator had so many defects that, five months after buying it, she wanted a replacement. But Sears’ technicians and customer service personnel were not helpful. So she turned to us — and successfully resolved her own case using our Sears contact information. Read more “The Sears contact information listed on Elliott solved my problem”

Sears failed to fix my refrigerator — can I get a new one?

Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right? Read more “Sears failed to fix my refrigerator — can I get a new one?”

These readers are outraged by Sears and Amazon. Should they be?

Rozanne Polansky is angry about recent marketing decisions by Sears, Walmart and Amazon. She thinks “morally offensive merchandise” should be removed from websites that cater to “regular” customers like her. Read more “These readers are outraged by Sears and Amazon. Should they be?”

We love a happy ending

When James Davies and his wife return from a trip to a house that smells of rotten food, they call Sears for the third time in two years for help with their Kenmore appliance. This time, they want a replacement instead of another repair, and the company’s customer service staff refuses. So Davies hits the web. Read more “We love a happy ending”