Hey Sears, why won’t you honor this Kenmore warranty?

Why won’t Sears repair Terri Champion’s Kenmore refrigerator? And what’s the best fix for the broken appliance? Should Sears honor this Kenmore warranty? The answer might surprise you.
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Sears failed to fix my refrigerator — can I get a new one?

Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right? Read more “Sears failed to fix my refrigerator — can I get a new one?”

What should I do about my cursed Kenmore appliances?

Nicole Wildes’ new Kenmore appliances are a nightmare. Can she get them fixed without running up a big bill? Read more “What should I do about my cursed Kenmore appliances?”

The technicians damaged my wall, but now they won’t pay for repairs

Cynthia Scott’s walls are damaged by a Sears contractor when it removes her refrigerator. Now, neither the contractor nor Sears is willing to repair the damage. Is she stuck with the bill? Read more “The technicians damaged my wall, but now they won’t pay for repairs”

She’s “near tears” after a delivery problem with Sears

Katie Bauckman is waiting for a washer/dryer stacking kit from Sears, but so far, there’s been no delivery — just attitude. Is there any way to persuade the company to help her? Read more “She’s “near tears” after a delivery problem with Sears”

Why is Sears playing markdown games with me?

The washing machine Laurie Beane just bought from Sears is suddenly on sale. Why does the company want to return it in order to honor the new price?
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Help! My dishwasher stopped working

Christopher Spark’s dishwasher breaks — and then it breaks again. Why won’t Sears help him fix it in a reasonable amount of time?
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Can Sears save my Easter dinner?

Lynn Contino can’t cook Easter dinner because Sears can’t install her stove. What will she tell her guests?
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Stuck with a pair of shoes – and confused about Sears’ refund policy

ValeStock / Shutterstock.com
ValeStock / Shutterstock.com
Olga O’Hara wants to return the shoes she bought at Sears.com, but she’s getting mixed signals from the company about how to do so. Is she stuck with her purchase?

Question: I recently ordered a pair of shoes online through Sears.com. The packing slip says I can return the items to any Sears store.

I went to my nearest store and was told they can’t refund my money back to my credit card since I paid with PayPal. The only option they had was to issue a gift card. However, I don’t shop at Sears and I did not want a gift card.

They told me I could ship the items back. Well, I’d have to pay to ship those back, and I don’t want to do that.
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Where’s my Sears.com refund?

1-Screen Shot 2012-09-28 at 2.30.24 PMQuestion: I ordered three items from Sears.com three weeks ago. Two arrived, but the other — a coat for $75 — was canceled by Sears the same day I placed the order because it was no longer available in a warehouse or store.

It has been 20 days and I’ve received no refund for the canceled item. I’ve done online chat, e-mailed, and contacted Sears on Twitter and Facebook. According to @searscares, I am now on a waitlist for a “case manager” regarding my refund.
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