Hey Sears, why won’t you honor this Kenmore warranty?

Why won’t Sears repair Terri Champion’s Kenmore refrigerator? And what’s the best fix for the broken appliance? Should Sears honor this Kenmore warranty? The answer might surprise you.
Read more “Hey Sears, why won’t you honor this Kenmore warranty?”

Hey Sears, I know how to use my washing machine!

Before Sheldon Segal asked for help, he tried to fix the problems with his new Kenmore high-efficiency washing machine himself. He said the machine left a detergent residue on his dark clothes. Read more “Hey Sears, I know how to use my washing machine!”

Sears failed to fix my refrigerator — can I get a new one?

Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right? Read more “Sears failed to fix my refrigerator — can I get a new one?”

These readers are outraged by Sears and Amazon. Should they be?

Rozanne Polansky is angry about recent marketing decisions by Sears, Walmart and Amazon. She thinks “morally offensive merchandise” should be removed from websites that cater to “regular” customers like her. Read more “These readers are outraged by Sears and Amazon. Should they be?”

What should I do about my cursed Kenmore appliances?

Nicole Wildes’ new Kenmore appliances are a nightmare. Can she get them fixed without running up a big bill? Read more “What should I do about my cursed Kenmore appliances?”