Caught in a loop with Expedia

When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. But three months later, the airline still has his $2,086. What gives?
Read more “Caught in a loop with Expedia”

After a detour to Bangor, do I deserve a ticket refund?

As SAS Flight 910 from Newark to Copenhagen climbed to its cruising altitude on June 20, one of its air conditioning units malfunctioned, forcing it to make an emergency landing in Bangor, Maine.
Read more “After a detour to Bangor, do I deserve a ticket refund?”