What should I do about my cursed Kenmore appliances?

Nicole Wildes’ new Kenmore appliances are a nightmare. Can she get them fixed without running up a big bill? Read more “What should I do about my cursed Kenmore appliances?”

What should Samsung do for its nervous Note 7 customers? This.

As Samsung’s Galaxy Note 7 problems take a turn for the worse, customers are facing new fears—and some have even encountered unexpected fees—in their efforts to find a safer smartphone.
Read more “What should Samsung do for its nervous Note 7 customers? This.”

His phone has a paperwork problem, but who is responsible?

David Wilkinson’s phone has a paperwork problem. But is that his problem — or Samsung’s?
Read more “His phone has a paperwork problem, but who is responsible?”

My washer/dryer is a few features short — do I deserve a partial refund?

Matteo Volpone/Shutterstock
Question: I bought a Samsung washer/dryer by phone recently, but I used the Samsung website to research the specs. The Samsung website clearly stated that the dryer I chose has steam-dry technology, which detects the moisture level in the load and adjusts the drying time to save time and money.

Well, the dryer arrived yesterday, and it didn’t have the steam functionality it promised.

Samsung said the website is apparently in error and this model does not have steam-dry technology. A Samsung representative told me that after reviewing the notes on my account and reviewing the page that I referenced when I made the purchase, they were not bound by what was on the site. He noted that at the bottom of the page, under “overview and features,” it says, “Features and specifications are subject to change without prior notification.”
Read more “My washer/dryer is a few features short — do I deserve a partial refund?”

The agony and ecstasy of online travel videos

Allow me to vent for a minute.

Online video may be the future of travel, but it is most certainly not the present.

I’ve just spent the weekend battling a Samsung video camera, Apple’s Final Cut Pro and YouTube, and I can say that with absolute certainty. Yes, video — specifically high-definition video — will revolutionize the way we travel. And soon.

But not just yet.
Read more “The agony and ecstasy of online travel videos”